Legal Innovation Partner

Coinscapture; Northern (KY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

NetDocuments is seeking a senior Legal Innovation Partner embedded in firm relationships, acting as the primary strategic advisor for AI transformation. You will own client success, drive renewals and expansions, and guide adoption roadmaps from discovery to measurement of outcomes.

You’ll be a trusted thought partner, not just a vendor contact, helping clients understand what legal AI means for their practice.

Qualifications

• 8+ years of experience in legal technology, legal operations, enterprise customer success, or management consulting focused on the legal sector.
• Fluent in US English.

Responsibilities

• Own a portfolio of strategic law firm and legal department client relationships.
• Drive renewal and expansion within your assigned book of business.
• Develop and execute tailored AI adoption roadmaps for each client.
• Lead executive-level business reviews with firm management committees, CIOs, and Chief Innovation Officers.
• Identify and escalate at-risk accounts and develop remediation plans.
• Collaborate with Product and Engineering to feed client feedback into the product roadmap.
• Represent NetDocuments at legal technology conferences and industry events.

Job description

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them [e-mail] our team members can review.

About NetDocuments

At NetDocuments, we're shaping the future of legal work. We believe legal professionals should spend less time searching for information and managing documents, and more time solving complex problems, serving clients, and delivering meaningful outcomes. That's why we're building technology that helps organizations work smarter, collaborate more effectively, and unlock the full value of their institutional knowledge.

Our team is redefining what's possible for legal technology. NetDocuments is the trusted intelligent document management platform for legal professionals and the company behind the industry's first and only legal context graph—a breakthrough that gives legal professionals and AI a richer understanding of how matters, documents, people, and knowledge connect across an organization while respecting enterprise-grade security, governance, permissions, and ethical walls.

Innovation is only part of our story. We believe our greatest strength is our people. We foster a collaborative, inclusive, and high-performing culture where curiosity is encouraged, diverse perspectives are valued, and employees are empowered to make a meaningful impact. Whether you're building products, serving customers, or supporting the business, your work helps shape the future of one of the world's most trusted legal technology platforms.

That commitment to our employees and customers has earned us recognition as one of the nation's top workplaces, including:

• Four consecutive appearances on the Inc. 5000 list of America's Fastest-Growing Private Companies
• Five-time Top Workplace USA winner
• Five-time Salt Lake Tribune Top Workplace
• Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation, work-life flexibility, and compensation & benefits

If you're excited to solve meaningful challenges, work alongside talented colleagues, and help define the next generation of legal technology, we'd love to meet you.

About the position

NetDocuments is seeking a Legal Innovation Partner to be a senior individual contributor embedded in the firm relationships that matter most to NetDocuments. You are not a typical customer success manager — you are an expert in legal AI strategy and transformation who serves as the primary strategic advisor to a portfolio of law firm and legal department clients. You are responsible for their success with NetDocuments, and you own the renewal and expansion of that book of business.

You will guide clients through every stage of their AI adoption journey — from understanding their current workflow and identifying high-impact use cases, through implementation, change management, and measurement of outcomes. Your clients trust you not just as a vendor contact, but as a thought partner. When they have a question about what legal AI means for their firm, you are who they call.

What You'll Do

• Own a portfolio of strategic law firm and legal department client relationships, serving as the primary advisor and point of accountability for their NetDocuments experience and AI transformation journey
• Drive renewal and expansion within your assigned book of business — maintaining high net revenue retention rates and identifying meaningful upsell and cross-sell opportunities aligned to client needs
• Develop and execute tailored AI adoption roadmaps for each client, working with firm leadership and legal technology teams to identify the highest-value use cases and build measurable adoption plans
• Lead executive-level business reviews with firm management committees, CIOs, and Chief Innovation Officers — communicating ROI, adoption performance, and strategic direction clearly and confidently
• Identify and escalation at-risk accounts proactively, partnering with Sales and Forward Deployed Engineers to develop and execute remediation plans
• Collaborate with the Product and Engineering teams to channel client feedback into the product roadmap, advocating for the features and integrations that will drive adoption and stickiness in your portfolio
• Contribute to the development of the LIP playbook — sharing what works with the broader Legal Innovation Partner team and helping establish best practices for AI transformation engagement
• Represent NetDocuments at legal technology conferences, client advisory boards, and industry events
• Other duties as assigned

What You'll Need to be Successful

• 8+ years of experience in legal technology, legal operations, enterprise customer success, or management consulting focused on the legal sector
• Fluent in us...