Legal Compliance Analyst

Mastercard; Salt Lake City (UT); On-site; USD 69,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Tuition reimbursement

On-site fitness facilities

Job summary

Mastercard in Salt Lake City is seeking a Legal Compliance Analyst to manage KYC operations, risk assessments, and enhancements for Open Banking. You will handle customer due diligence, documentation, and case management, ensuring adherence to regulatory requirements.

You will contribute to automation initiatives, track KPIs, and support cross-functional projects while collaborating with internal teams to safeguard financial crime controls.

Qualifications

• Previous experience in compliance operations, KYC or customer due diligence in banking, payments, or financial services.
• Hands-on case queue management from intake to closure with SLA adherence.
• Knowledge of Open Banking or Open Finance a plus; ability to adapt procedures.

Responsibilities

• Know-Your-Customer (KYC) operations: due diligence, CDD, and enhanced review; document risk ratings.
• KYC Refresh: periodic reviews, updated documentation, backlog management per SLAs.
• Consumer Compliance operations: process privacy, discrimination, and dispute cases; notify customers.
• Automation: identify opportunities to standardize and automate steps with AI.
• Reporting: track KPIs and KRIs for monthly senior management reporting.
• Pipeline Review: bi-weekly reviews with sales to confirm onboarding status and risk.
• Projects: collaborate cross-functionally on compliance objectives.

Skills

KYC operations experience

Case management

Open Banking knowledge

Automation interest

Communication skills

Education

Compliance certification CAMS or ICA

Tools

Fenergo

Salesforce

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Legal Compliance Analyst

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Legal Compliance Analyst

Overview

Leveraging Mastercard's global payments network, our account-to-account business provides domestic and cross-border solutions to enable the frictionless future of payments. We help our customers capture business and consumer payment flows through rich messaging functionality, connect and safeguard the Open Banking ecosystem, and protect banks and their customers from financial crime.

Open Banking sits within Mastercard's Services team, one of the fastest growing areas of our business, which fuels growth by going beyond the core payments network to deliver solutions in Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Together, these offerings help our customers unlock new revenue, deepen consumer relationships, and navigate an increasingly complex digital economy.

The Legal Compliance Analys for Open Banking will support our Open Finance business across the Americas. As open banking continue to emerge globally, we need a compliance professional who can read and analyze new laws, translate them into risk assessments, and identify the controls needed to operate in this evolving space.

Role

• Know-Your-Customer (KYC) Operations: Perform customer due diligence for Open Finance customers, resellers, and distributors, including Customer Identification Program, Customer Due Diligence, and Enhanced Due Diligence reviews, and document risk ratings and decisions
• KYC Refresh: Execute periodic refresh and trigger event reviews, including collection of updated documentation, and backlog management to meet service level agreements
• Consumer Compliance Operations: Process Consumer Compliance operational queues daily, including consumer manual identity verification requests, privacy requests, and disputes, from intake through documentation review, resolution, and consumer notification
• Automation: Identify opportunities to standardize and automate manual operations steps, using automation and AI
• Reporting: Track and report Key Performance Indicators and Key Risk Indicators, including volumes, aging, and backlog, for monthly and senior management reporting
• Pipeline Review: Review the bi-weekly sales opportunity pipeline with sales representatives to confirm deal status and identify higher risk customers ahead of onboarding, and record outcomes in the team tracker
• Projects: Participate in cross-functional projects and perform other duties and responsibilities as assigned to support business and compliance objectives.

All About You

• Previous experience in compliance operations, KYC or customer due diligence, or consumer operations within banking, payments, or financial services
• Hands-on experience managing a case queue end to end, including intake, research, documentation, resolution, and closure, while meeting service level agreements
• Ability to work cases independently with limited supervision, applying written procedures consistently and knowing when to escalate
• Working knowledge of KYC and Anti-Money Laundering requirements, including Customer Identification Program, Customer Due Diligence, and Enhanced Due Diligence
• Strong organization, time management, and attention to detail, with the ability to manage competing priorities and fluctuating volumes
• Ability to produce accurate, well-documented case files and clear reporting on volumes, aging, and backlog
• Experience with case management, workflow, or CRM systems (for example Fenergo, Salesforce, or similar)
• Experience building automation or AI agents to streamline manual operational work is a plus
• Knowledge of Open Banking or Open Finance products is a plus
• Compliance certification such as CAMS or ICA is a plus

In line with Mastercards total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 01/04/2027. If the fill date has passed, Mastercard intends to fill this position as soon as possible.

Pay Ranges

Salt Lake City, Utah: $69,000 - $110,000 USD