Legal Assistant - Case Coordinator

The Advocates Advocacy Sciences, Inc.; Des Moines (IA); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Coverage

Charitable PTO

Parental Leave

Dental & Vision

401(k)

Job summary

The Advocates, a personal injury law firm in Des Moines, IA, is seeking a Legal Assistant - Case Coordinator to support clients through claims, coordinate documents, and liaise with attorneys and adjusters with empathy and professionalism.

You will work in a collaborative team, handling high-volume tasks, meeting deadlines, and contributing to positive client outcomes in a hybrid environment.

Qualifications

• Experience in case management or coordination preferred
• Strong customer service background required
• Clear, professional communication with clients and attorneys
• Excellent organizational skills for high-volume tasks
• Empathy and resilience when supporting clients through claims

Responsibilities

• Serve as a warm, reliable point of contact for clients
• Manage documents, tasks, and follow-ups to keep cases moving
• Facilitate communication between clients, attorneys, and adjusters
• Maintain high standards of confidentiality for sensitive information
• Use case management systems to track deadlines and milestones

Skills

Case coordination

Customer service

Communication

Organization

Empathy

Attention to detail

Job description

Position:Legal Assistant - Case Coordinator

Location: Des Moines, IA

Job Id:412

# of Openings:1

Schedule: Monday through Friday, from 8:30 AM to 5:00 PM - Hybrid

The hybrid work arrangement will be in place for the first 90 days, after which the transition to a fully hybrid work environment will occur.

About The Advocates

At The Advocates Personal Injury Law firm, compassion comes first. We’re more than a law firm—we’re a team committed to making a meaningful impact on everyone we interact with. Whether serving clients, collaborating with coworkers, or helping the community, we lead with empathy, integrity, and purpose.

Why Work With Us

• Advocacy for Everyone: We believe every person deserves personalized support and high‑quality care.
• People-First Culture: Employee well‑being truly matters here. We set big goals, and we celebrate big wins—together.
• Recognition & Rewards: Quarterly bonuses and peer‑driven recognition programs highlight your hard work.

What You’ll Do

As a Legal Assistant on our Case Management Team, you’ll support clients during some of the most challenging moments of their lives—helping them navigate claims, lost wages, medical coordination, and providing a compassionate listening ear.

Core Responsibilities

• Client Support: Serve as a warm, reliable point of contact—listening, empathizing, and guiding clients through their case.
• Case Coordination: Manage documents, tasks, and follow‑ups to keep cases moving efficiently.
• Communication Hub: Facilitate communication between clients, attorneys, and adjusters through email, phone, and internal tools.
• Confidential Handling: Maintain the highest standards of professionalism when managing sensitive information.
• Task Tracking: Use case management systems to ensure deadlines are met and nothing slips through the cracks.

What to Expect in This Role

• High-Volume Task Management: You’ll juggle multiple cases at once—prioritizing, meeting deadlines, and delivering quality work.
• Time Management: You’ll balance urgency with thoroughness to keep every case progressing smoothly.
• Cross-Team Collaboration: Regular communication with peers and other departments is essential to success.
• Team Meetings: Stay aligned with updates, case progress, and new process changes.
• Case Reviews: Periodically assess case phases and adjust next steps to keep clients on track.
• Performance Metrics: Monthly goals help measure your impact on both client satisfaction and team success.
• Quarterly Team Goals: Work together to achieve broader initiatives that support firm-wide growth.

What You’ll Need

• Case Management or Coordination Experience: Highly preferred, though not required.
• Customer Service Background: Required—this is a client‑facing role.
• Strong Communication: Clear, professional communication with clients, attorneys, and partners.
• Organizational Strength: Comfortable using computer systems and processes to manage a high volume of tasks.
• Empathy: You understand and support clients during difficult moments.
• Attention to Detail: You consistently deliver accurate work, even under tight deadlines.

Ideal candidates may come from medical offices, call centers, or administrative roles—any environment where staying organized, multitasking, and putting people first is essential.

• Medical Coverage: Choose between HSA or Traditional plans to fit your needs.
• Charitable Time Off: Paid time to give back to the community.
• Family First: Paid parental leave to support you during life’s biggest moments.
• Dental & Vision: Optional supplemental coverage available.
• 401(k): Participate in our retirement savings plan.

Applicants must be authorized to work in the U.S. on a full-time basis.