Legal Assistant

Alexandra Lozano Immigration Law PLLC

Oklahoma City (OK)

On-site

USD 27,552 - 34,440

Full time

14 days+

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Benefits offered by this job

401(k)

401(k) matching

Disability insurance

Flexible spending account

Free parking

Health insurance

Health savings account

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

Join a thriving immigration law firm as a Concierge Intake Specialist, where you'll enhance client onboarding experiences through effective communication and excellent customer service. This full-time onsite role involves managing office tasks while providing vital support to legal operations on a Tuesday to Saturday schedule.

Qualifications

Must be fully bilingual - Spanish & English.
Minimum 2 years professional experience, preferably in immigration law.
Experience in client-facing roles in a legal or immigration setting is essential.

Responsibilities

Onboard potential clients, confirming information and communicating case options.
Manage office operations and maintain a welcoming environment.
Collaborate with attorneys for seamless client transitions.

Skills

Persuasive Communication

Interpersonal Skills

Organizational Skills

Problem-Solving

Education

Bachelor’s Degree

Tools

CRM Systems

Job description

1 week ago Be among the first 25 applicants

This range is provided by Alexandra Lozano Immigration Law PLLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Apply today to join our team and become a part of our mission!

The Concierge Intake Specialist plays a vital role in the process of onboarding potential clients. They are responsible for meeting with individuals engaging in services offered by the firm, confirming client information, communicating case eligibility options, and providing information regarding the process for relief options. The Intake Specialist is a professional position that ensures a smooth and efficient client onboarding experience.

In addition to client-facing duties, you will manage day-to-day office operations, including maintaining an organized and welcoming environment. Your role is essential in ensuring a seamless and efficient client experience while supporting the overall operations of our office.

This is an onsite position with a Tuesday–Saturday schedule, 9 AM–6 PM.

Responsibilities

Meet with potential clients to effectively communicate the firm's unique value proposition, services, and benefits.
Build and maintain strong relationships with potential clients by providing exceptional customer service, demonstrating empathy, and addressing their concerns and questions.
Review the information provided by potential clients.
Sign up new clients, while addressing any concerns, and highlighting the benefits of working with the firm.
Collaborate closely with our team of attorneys, paralegals, and legal assistants to ensure a smooth transition of newly onboarded clients to begin their case process.
Provide accurate and comprehensive information about the client and their case to facilitate efficient case management.
Maintain detailed records of client interactions, consultations, and activities in the firm's customer relationship management (CRM) system.
Provide regular updates to management on performance, and ensure the proper use of systems to guarantee accurate reporting.
Greet clients, answer calls, and other required front desk duties.
Support clients by collecting, and processing documents or other direct client needs to serve as a liaison between clients and the legal team.
Oversee office tasks to maintain smooth daily operations.
Handle any additional tasks or responsibilities as directed by management.

Qualifications

All candidates must have a Bachelor’s Degree.
Must be fully bilingual- Spanish & English.
Must possess at least 2 years of professional experience, preferably working in an immigration law firm.
Strong persuasive communication and someone who enjoys working directly with current and potential clients.
Knowledge of immigration laws, regulations, and processes.
Excellent interpersonal and relationship-building skills to establish trust and credibility.
Ability to work independently and a self-starter.
Outstanding communication skills, both verbal and written, to effectively convey complex information.
Results-oriented mindset with a drive to meet or exceed targets and business objectives.
Familiarity with CRM systems and activity tracking tools.
Experience in client-facing roles, preferably in a legal or immigration setting.
Strong organizational skills with the ability to multitask in a fast-paced environment.
Exceptional written and verbal communication skills.
Ability to work independently while being a team player.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour