Leech Lake Child Support Case Manager

Llboearlychildhood; Minnesota; On-site; USD 42,000 - 54,000; Full time

Job summary

Leech Lake Band of Ojibwe is seeking a diligent Child Support Case Manager to provide hands-on, personal case management to clients with the goal of increasing consistent financial support for children.

Role involves following LLBO CSEP policies, coordinating with Tribal Court staff, preparing paperwork for court actions, and maintaining confidential records with strict ethics and data integrity.

Qualifications

• At least two years of college education.
• Experience in Human Service or Child Support preferred.
• Experience with American Indian children and families preferred.
• Experience with Tribal or District court systems preferred.
• Experience with Microsoft Office applications.

Responsibilities

• Learn and follow LLBO CSEP Policy and Procedures Manual and relevant laws to carry out case management functions.
• Review and process applications for Child Support services per LLBO CSEP policies.
• Respond to inquiries from jurisdictions, customers, or the public per policy.
• Conduct in-office and telephone interviews with custodial and non-custodial parents.
• Perform buccal swabs for genetic testing when indicated for paternity establishment.
• Prepare paperwork for locate activities, service of process, testing, court hearings, and enforcement actions.
• Identify and utilize collection actions to minimize family conflict and obtain cooperation of non-custodial parents.
• Maintain confidential records and prepare reports for tribal and federal offices.

Skills

Customer service

Data entry

Oral & written communication

Confidentiality

Record keeping

Attention to detail

Interpersonal skills

Travel ability

Education

Two-year college education

Experience in Human Service or Child Support

Experience with American Indian children and families

Experience with Tribal or District court systems

Microsoft Office experience

Tools

Microsoft Office

Job description

Worksite: 222 2 nd Street, Cass Lake, MN 56633

LLBO Status: Non-Exempt

Safety Sensitive: Yes

License/Certification Requirements: Valid MN Driver’s License, current insurance or be insurable.

Summary: Promotes the goals of the Leech Lake Child Support Enforcement Program by providing hands-on, personal case management for clients with the goal of increasing consistent, long-term financial support for children.

Education Requirements and Experience:

• At least 2 years of college education.
• Prefer experience working in the Human Service or Child Support field.
• Experience working with American Indian children and families.
• Experience in working with Tribal and/or District court systems.
• Experience in Microsoft Office applications.

Additional Qualifications and Skills:

• Knowledge of the Minnesota Indian Family Preservation Act and the Indian Child Welfare Act.
• Ability to travel in and out of state on a regular basis, as required.
• Must possess excellent customer service skills with the general public, including maintaining tact, diplomacy, and flexibility when dealing with different personalities of clients who call or appear in person at the LLBO CSEP, stressful situations, and potentially hostile people.
• Possesses strong work ethic and organizational skills with special attention to detail.
• Ability to maintain confidentiality of sensitive information.
• Must be able to record information accurately and efficiently, maintain computerized records, and perform data entry.
• Good oral and written communication skills and customer service skills.
• Native American preference.
• Pre-employment drug testing is mandatory.
• BCA Required.

Supervisory Duties:

None.

Duties/Responsibilities:

• Effectively learns and closely follows the LLBO CSEP Policy and Procedures Manual, relevant Leech Lake laws, and relevant federal and state regulations to carry out all case management functions.
• Reviews and processes all applications for Child Support services received by the LLBO CSEP in accordance with the LLBO CSEP Policy and Procedures Manual.
• Responds courteously and timely to inquiries from other jurisdictions, current customers or the general public regarding the LLBO CSEP or current child support cases in accordance with the LLBO CSEP Policy and Procedures Manual.
• Conducts in-office and telephone interviews with custodial and non-custodial parents.
• Performs buccal swabs for genetic testing when indicated for paternity establishment.
• Reviews child support cases and takes the next appropriate action on the cases in a timely manner in accordance with the LLBO CSEP Policy and Procedures Manual.
• Identify and utilize all collection actions on cases with the goal of minimizing family conflict by working first with the non-custodial parent to obtain cooperation when possible.
• Prepares the necessary paperwork for: Locate activities, service of process, genetic testing and paternity actions, court hearings, establishment of child support order, enforcement of child support orders, including income withholding orders, modification of child support orders, recognition of orders from foreign jurisdictions (pursuant to full faith and credit).
• Calculates current and past due debt obligations with the assistance of the LLBO CSEP Financial Specialist by referring to the Leech Lake child support guidelines and the LLBO CSEP Policy and Procedures Manual.
• Informs the Payment Specialist about new or modified child support orders.
• Prepares files for court and requests current payment history reports from the LLBO CSEP Financial Specialist.
• Works closely with the Tribal Court staff to schedule child support court cases on the upcoming court docket.
• Attends child support hearings at the Tribal Court as required; may be required to appear as a witness for the tribal prosecutor or presenting officer in child support cases.
• Notifies all parties concerned regarding continuances, cancellations, and rescheduling of court hearings by telephone, mail, or personal service.
• Ensures strict adherence to the federal and state confidentiality agreements.
• Meticulously maintains child support files by keeping clear records of actions, conversations, and correspondence; effective maintenance of automated records may also be required.
• Cooperates with the LLBO CSEP Financial Specialist to provide child support collection notices when requested.
• Assists the LLBO CSEP Child Support Director in the preparation of narrative and statistical reports for both tribal government offices and the federal Office of Child Support Enforcement (“OCSE”) pursuant to established policy and procedures and federal regulations
• Assists with quality assurance reviews and corrective actions related to case management issues of the LLBO CSEP.
• Works closely with non-custodial parents and employers to establish income withholding orders in accordance with the LLBO CSEP Policy and Procedures Manual.
• Helps to maintain a positive working relationship with other tribal programs and local and regional employers to ensure that LLBO CSEP payment procedures are followed.
• Works with State TANF counterparts to provide status updates whenever requested.
• Cooperates and effectively communicates with the Child Support and court staff of other jurisdictions on intergovernmental child support cases; refers cases to other Child Support programs when necessary using the approved federal transmittal forms.
• Works closely with state and county Child Support staff on cases that have been transferred to the LLBO CSEP.
• Provides community outreach and educational awareness to the public regarding the LLBO CSEP and the services it offers.
• Attends trainings that pertain to child support case management.
• Attends confidentiality trainings to possess a working knowledge of confidentiality rules and the consequences of unauthorized disclosure of confidential information.
• Maintains high ethical standards for himself/herself and the LLBO CSEP by adhering to strict confidentiality standards; signs a confidentiality statement upon employment with the LLBO CSEP.
• Complies with the law of the Tribe and, at all times, acts in a manner that promotes public confidence in the integrity and impartiality of the LLBO CSEP.
• Performs other duties as needed or assigned by the immediate supervisor.
• Attend and or conduct all mandatory meetings and trainings as required.
• Maintain confidentiality and professional ethics at all times.
• Understanding and sensitivity to Native American culture.
• Adhere to LLBO GAPP Policies.

Physical Requirements:

• Sedentary work.
• Subject to internal working conditions.
• Non-smoking environment.

All Addresses

Cass Lake , Minnesota 56633 , United States

LLBO will not discriminate in the administration of its employment policies on the basis of race, national origin, religion, creed, color, gender, age, disability, political preference, sex, sexual preference, or marital status.