Leddy Arena Attendant

Burlington Electric Department; Burlington (VT); On-site; USD 26,000 - 30,000; Part time

Job summary

The City of Burlington seeks a seasonal Arena Attendant for Leddy Arena to deliver friendly customer service, process POS transactions, and support birthday parties and rentals. You’ll also assist with skating programs, skate maintenance, and light cleaning of public spaces.

Weekend and evening shifts are required, with potential full-time tempo during peak periods. Training may include operating the ice-resurfacer to prepare clean ice sheets.

Qualifications

• Provide outstanding customer service at Leddy Arena with positive interactions.
• Operate a POS system for Pro-Shop sales and concessions.
• Assist with rental skates, parties, and group bookings.
• Maintain cleanliness in public spaces and restrooms.
• Handle cash, credit and checks through recreation software.
• Support weekend/evening operations and ice-resurfacer learning.
• Assist users with AV equipment and act as staff liaison.

Responsibilities

• Sell goods and services through the POS at the Pro-Shop and concessions.
• Maintain rental skates: cleaning, sharpening, storage.
• Coordinate birthday party rentals and assist groups on-site.
• Perform light custodial duties and keep bathrooms spotless.
• Check messages and fill customer service gaps on weekends/evenings.
• Assist users with rink AV equipment and policies enforcement.
• Learn ice-resurfacer operation with training when available.

Skills

Customer service

Cash handling

POS system

Communication

Education

High school diploma or equivalent

Tools

CivicRec

Job description

General Purpose

This position is responsible for providing customer service and operational facility duties at Leddy Arena for the Parks, Recreation & Waterfront Department. Position responsibilities include general customer service, operating our POS system for services and concessions, assisting with birthday party rentals, light cleaning of our public spaces and bathrooms, operating public skate, handling rental skates for skating lessons, checking messages for the customer service associate on weekends and evenings and being available to the maintenance staff at peak hours. Operating as the face of Leddy Arena and BPRW, providing assistance and support to both the public and staff.

Weekend and evening shifts required. With training, this position could also be taught the ice-resurfacer to make clean sheets of ice.

This seasonal position operates from September to mid-April. Hours can range from 5-25 per week. May also be able to accommodate a 40-hour week during peak times if desired.

Union Affiliation: Non-Union

Pay Grade: $19.15 - $21.50 Hourly

Remote Tier 1: Zero (0) days remote/week

Essential Job Functions

• Providing Customer Service at Leddy Arena through positive interactions with Leddy Arena visitors


• Selling goods and services through a POS system at the Pro-Shop, and possible food concessions (CivicRec)


• Maintaining rental skates through cleaning, sharpening, storing and organizing.


• Conducting birthday party rentals and assisting other groups (Field Trips, Tournaments etc.)


• Light custodial duties, maintaining bathroom and public space cleanliness with regular sweeping, wiping down surfaces, emptying trash & recycling, replacing soap, tissue and paper towels


• Provide weekend and evening assistance to the customer service associate by checking messages, collecting ice rental inquiries and filling customer service gaps


• Assist users with the rink’s AV equipment


• Serve as a point of contact between our users and staff


• Enforce rink policies and monitor public skate and Stick & Puck as an ice guard


• Collect admission fees for public skate and stick & puck. Ensure all on-ice users have paid.


• With rink experience and training, learn the ice-resurfacer machine to make clean sheets of ice

Qualifications/Basic Job Requirements

• Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.


• Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.


• Applicants should be able to provide outstanding customer service, have strong communication skills and a desire to work with a diverse population of facility users


• Ability to handle cash, credit card and check transactions through our recreation software


• Evening and weekend hours are required


• Ability to maintain professional appearance while engaging in work, (e.g. no use of profanity, inappropriate language, or inappropriate behavior) required.

Additional Information

Promoting a culture that reveres diversity and equity

The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services.

In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.

For accessibility information or alternative formats, please contact Human Resources Department at 802-540-2505 or [e-mail] .