Leave Specialist - Overland Park, KS

Crawford & Company; Peachtree Corners (GA); On-site; USD 52,000 - 70,000; Full time

Job summary

Crawford Educational Services is seeking a Leave Specialist to administer FMLA policies for multiple clients, manage leave requests, and ensure compliance. This onsite role in Overland Park, KS invites detail-oriented professionals to contribute to a fast-paced team.

The ideal candidate will have an Associate's degree (or equivalent) and 2-5 years of FMLA claim administration experience, with strong customer service and communication skills to support employees through leave processes.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• 2-5 years of FMLA claim administration or a related field.
• Current experience in the integrated disability and absence management industry.
• Excellent customer service skills and ability to manage difficult and stressful situations.
• Strong communication skills in written and verbal form.

Responsibilities

• Assists associates with Leave of Absence requests and guides them through the process.
• Processes LOA paperwork according to procedures and laws.
• Provides timely responses to associates and management concerning day-to-day issues.
• Administers the FMLA policy and maintains records.
• Reviews FMLA documentation for accuracy and completeness.
• Makes recommendations to approve or deny FMLA requests based on federal regulations.
• Coordinates correspondence, forms and documents via the claim system.
• Generates reports as required.
• Maintains files and tracking data.

Skills

Customer service

Communication skills

FMLA knowledge

Attention to detail

Education

Associate's degree or equivalent

Job description

Leave Specialist - Overland Park, KS (Onsite)

Make a real impact while building your career!

Why you'll love this role:

• Work onsite in Overland Park, KS with a collaborative team
• Make a real impact on employees' lives
• Join a team that's passionate, supportive, and fun
• Grow your expertise in leave management and compliance

As a Leave Specialist, you'll administer FMLA policies for multiple clients, manage leave requests, and ensure compliance while providing exceptional support. If you're detail-oriented and thrive in a fast-paced environment, this is your chance to join a team that values teamwork, excellence, and professional growth.

If you're passionate about helping employees navigate important life events and enjoy delivering outstanding service, we'd love to hear from you!

• Associate's degree or equivalent combination of education and experience.
• 2-5 years of FMLA claim administration or a related field.
• Current experience in the integrated disability and absence management industry.
• Excellent customer service skills and ability to manage difficult and stressful situations.
• Strong communication skills - written, verbal, persuasion, motivation, facilitation of strong working relationships.
• Ability to manage business expectations and resolve concerns, by communicating status and issues.
• Ability to effectively prioritize and interpret and analyze multiple facts.
• Must have a solid understanding of FMLA and employment.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

• Assists associates with Leave of Absence ("LOA") requests and guides them through the process.
• Processes all LOA paperwork according to established procedures and laws.
• Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities.
• Administers the FMLA policy.
• Reviews FMLA documentation for accuracy and completeness.
• Makes recommendations to approve or deny requests for FMLA based on federal regulations.
• Conducts FMLA training for Department supervisors and employees.
• Coordinates correspondence, forms and other documents via the claim system.
• Generates reports as required.
• Maintains files.
• Assists management with LOA situations and provides guidance within the policy and established legal guidelines.
• Keeps complete records of all LOA requests and maintains tracking and analysis of data.
• Participates in developing goals, objectives, and systems.
• Maintains compliance with standards and federal/state regulations.
• Serves as an internal reference to the team for certification requirements and processing.
• Contacts Providers for clarification.
• Inputs and analyzes data.
• Supports management with special projects as necessary.
• Upholds the Crawford Code of Conduct.