Leave of Absence Analyst Associate – Impactful Support

TriNet; Atlanta (GA); On-site; USD 33,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Employee stock purchase plan

Holidays

Paid time off

Comprehensive leave program

Job summary

TriNet seeks a detail-oriented Leave of Absence Analyst to support LOA life cycle inquiries from clients, employees, and internal teams. You will research cases, document findings, and route Salesforce items while ensuring regulatory compliance and policy adherence.

The role requires strong communication skills, problem-solving abilities, and attention to detail in a fast-paced client services environment. Office-based role with potential for remote options per company guidelines.

Qualifications

• LOA knowledge and familiarity with regulatory and compliance aspects of leaves
• CLMS certification preferred
• General LOA knowledge preferred

Responsibilities

• Assists internal and external clients and worksite employees with LOA inquiries via phone, chat, email or case regarding LOA life cycle, regulatory and compliance, and navigation to available resources
• Performs initial research for cases, documents appropriately and resolves low to mid-level complexity daily tasks, escalating to other internal expertise as appropriate
• Performs administrative tasks including routing of Salesforce items
• Performs other duties as assigned
• Complies with all policies and standards

Skills

LOA knowledge

Microsoft Office

Communication skills

De-escalation

Analytical skills

Attention to detail

Interpersonal skills

Time management

Active listening

Education

CLMS certification

General LOA knowledge

Tools

Salesforce

Microsoft Office

Job description

TriNet seeks a detail-oriented Leave of Absence Analyst to support LOA life cycle inquiries from clients, employees, and internal teams. You will research cases, document findings, and route Salesforce items while ensuring regulatory compliance and policy adherence.

The role requires strong communication skills, problem-solving abilities, and attention to detail in a fast-paced client services environment. Office-based role with potential for remote options per company guidelines.