Leave Management Coordinator

Soni; New York (NY); On-site; USD 41,000 - 45,000; Full time

Job summary

Soni is seeking a Leave Management Specialist to administer and oversee employee leave and accommodation programs, ensuring compliance with federal, state, local, and organizational regulations. You will serve as the primary contact for leave-related matters and support employees, managers, and internal stakeholders through the leave management process.

The role requires 2+ years of related experience and prefers candidates who have worked in a complex organization.

Qualifications

• 2+ years related experience in leave management or HR operations.
• Experience working in a complex organization.

Responsibilities

• Process leave requests and required documentation within established timelines.
• Meet deadlines for leave determinations, notices, follow-ups, and return-to-work actions.
• Resolve leave-related inquiries within standard SLA.
• Maintain accurate leave records, case documentation, and system updates.
• Partner with internal departments and external agencies to manage leave workflows.
• Deliver empathetic, professional service and maintain clear communication with employees.

Skills

Leave management

Complex organization experience

Job description

We are partnering with a higher education organization seeking a Leave Management Specialist. The Leave Management Specialist is responsible for administering and overseeing employee leave and accommodation programs while ensuring compliance with federal, state, local, and organizational leave regulations. This role serves as the primary point of contact for leave-related matters and supports employees, managers, and internal stakeholders through the leave management process.

Responsibilities:

• Process leave requests and required documentation within established timelines
• Meet deadlines for leave determinations, notices, follow-ups, and return-to-work actions
• Resolve leave-related inquiries within established SLA standards
• Take ownership of assigned cases from intake through closure
• Maintain accurate leave records, case documentation, and system updates
• Ensure eligibility determinations and leave calculations are completed correctly
• Maintain organized and complete case documentation
• Partner effectively with internal departments and external agencies
• Deliver exceptional service with empathy, professionalism, and sensitivity
• Maintain consistent communication with employees throughout the leave process
• Provide clear guidance and support during sensitive and complex situations
• Identify opportunities to improve leave administration processes and employee experience
• Recommend process enhancements and workflow efficiencies
• Support system enhancements, automation efforts, and standardization initiatives
• Perform other related duties as assigned.

Requirements:

• 2+ yrs related experience

Preferred Skills:

• Experience working in a complex organization

Compensation: $30-33/hr

Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.