Leave & Disability Case Manager - FMLA Exp is Required - Remote

VetJobs; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Instant Teams is seeking a qualified candidate for a remote Leave Management & Compliance role focused on FMLA administration and regulatory compliance. The position supports associates and management with LOA processes, ensuring accurate documentation and timely responses.

You will use Salesforce, Excel, and OneNote to manage records, while collaborating with teams to resolve complex LOA cases and maintain data integrity. Training lasts about 8 weeks with EST hours.

Qualifications

• Minimum 1–2 years in disability/absence management or related field.
• Strong knowledge of federal and state FMLA regulations and related processes.
• Excellent communication and customer service skills with ability to handle stressful situations.

Responsibilities

• Administer the FMLA policy, reviewing documentation for accuracy.
• Recommend approvals/denials based on federal regulations.
• Ensure compliance with laws and internal standards.
• Generate reports and maintain LOA records and data analysis.

Skills

Customer service

Communication

Time management

Policy interpretation

Problem solving

Team collaboration

Education

High School Diploma

Tools

Salesforce

Excel

OneNote

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience.

This is a remote role, but the following locations are excluded: OCONUS, California, Illinois, Massachusetts, Montana, New Hampshire, Rhode Island, Seattle WA, and Washington DC.

Required

1-2 years of related experience and current knowledge of the integrated disability and absence management industry AND knowledge of federal and state FMLA regulations, plus all other noted qualifications.

Day in the Life

Leave Management & Compliance

• Administer the FMLA policy, including reviewing all FMLA documentation for accuracy and completeness.
• Make recommendations to approve or deny FMLA requests based on established federal regulations.
• Ensure processes adhere to established procedures and applicable laws.
• Maintain compliance with all federal and state regulations and internal standards.
• Serve as an internal reference for certification requirements and processing within the team.

Associate And Management Support

• Assist associates by guiding them through the leave of absence (LOA) request process.
• Provide timely and accurate responses to associates and all levels of management regarding day-to-day issues.
• Assist management with complex LOA situations, providing guidance within policy and legal guidelines.
• Proactively manage business expectations and resolve concerns by communicating status and issues effectively.
• Contact providers for necessary clarification.

Administrative And Reporting Functions

• Process all leave of absence paperwork according to established procedures.
• Coordinate correspondence, forms, and other necessary documents via the claim system.
• Maintain complete records of all LOA requests, including tracking and analysis of data.
• Generate required reports and maintain accurate files, data input, and analysis.
• Support management with special projects as necessary.

Minimum Education Required

Certifications/Security Clearances/Other (Enter Below)

Additional Qualifications & Responsibilities

Must Have’s

• High School Diploma
• 1-2 years of related experience and current knowledge of the integrated disability and absence management industry
• Excellent customer service skills and the proven ability to manage difficult and stressful situations
• Strong communication skills (written, verbal, persuasion, motivation, and facilitation of strong working relationships)
• Ability to manage business expectations and resolve concerns by communicating status and issues
• Ability to effectively prioritize and escalation customer issues
• Ability to interpret and analyze multiple facts
• Knowledge of state and federal FMLA regulations; experience with paid family and medical leave is a plus. Strong organizational skills and the ability to manage a heavy caseload
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Preferred

• Knowledge of medical disability management
• Prior experience utilizing a CRM system (Salesforce) and advanced data management tools (Excel, OneNote) for organizational efficiency

Position Info

• Pay: $21/hour

Schedule

• Training: Monday - Friday | 8am - 5pm EST (approx. 8 weeks in length)
• Post-Training: Monday - Friday | 8am - 5pm EST

Career Progression

This position is 100% remote and provides equipment.

Work Environment

Because this is a remote work role, you must have:

• A quiet, distraction-free work environment
• Reliable, high-speed internet (Min. 20 Mbps upload/download)
• A dedicated and private workspace that enables you to work independently and without interruptions.

Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, California, Illinois, Massachusetts, Montana, New Hampshire, Rhode Island, Seattle WA, and Washington DC

Compliance

• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Location

City: United States

State: N/A

Job Details

Job Category: Work From Home

Job Code: Work_From_Home WFH

Affiliate Sponsor: Instant Teams