Leave & ADA Accommodations Manager

L'Oreal USA, Inc; Tampa (FL); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Hybrid work policy

Competitive benefits package

Learning & development opportunities

Job summary

L'Oréal USA, Inc. is seeking a Manager, Employee Leave & ADA Accommodations Support in Tampa to lead and develop a team of HR specialists focused on leave administration and ADA accommodations.

You will partner with HR, Payroll, Legal, and third‑party vendors to deliver compliant, employee‑centric experiences across STD, LTD, FMLA, and related programs. The role requires strong leadership, deep knowledge of leave and ADA processes, and the ability to manage complex cases while driving process

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 5+ years of progressive experience in HR Operations, Leave Administration, ADA accommodations, or a related Shared Services environment.
• 2+ years of people management experience, with a demonstrated ability to lead, develop, and inspire a team.
• Deep knowledge of leave programs including STD, LTD, FMLA, Workers' Compensation, and Parental Leave.
• Working knowledge of the ADA interactive process, reasonable accommodations administration, and related federal and state compliance requirements.
• Proven experience managing vendor relationships and holding third parties accountable to SLAs and performance standards.
• Strong analytical skills with the ability to interpret data, identify discrepancies, and drive data‑driven decisions.
• Experience with waiver of premium processes and/or life insurance wage base calculations is strongly preferred.
• Excellent communication, interpersonal, and stakeholder management skills.
• Ability to handle highly sensitive and confidential employee matters with discretion and empathy.
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Physical requirements: primarily sedentary role requiring extended periods of sitting; in‑office presence required per hybrid policy.

Responsibilities

• Lead, coach, and develop a team of Sr Specialists and Specialists within the Employee Leave & ADA Accommodations Support function.
• Set clear performance expectations, conduct regular 1:1s, and deliver formal performance reviews.
• Foster a culture of accountability, continuous improvement, and employee‑first service delivery.
• Identify training needs and develop upskilling plans for team members across leave programs, ADA accommodations processes, systems, and procedures.
• Manage workload distribution across the team to ensure balanced capacity and service level adherence across both Leave and ADA functions.
• Serve as the first point of escalation for team members on complex, sensitive, or ambiguous leave and/or accommodations cases.
• Oversee the administration of all leave programs for the L'OREAL USA and SalonCentric employee population, including STD/LTD/FMLA/other leaves.
• Oversee the interactive ADA process, ensuring compliance and timely resolutions.
• Oversee vendor relationships and ensure SLAs are met; collaborate with Legal, Benefits, Payroll and HR Partners.
• Maintain SOPs and drive continuous improvement in leave and ADA processes.
• Develop and deliver training to HR and management on the ADA interactive process, accommodations, and compliance obligations.

Skills

People management

HR operations

Leave administration

ADA compliance

Vendor management

Data analysis

Communication

Education

Bachelor's degree in HR/BA

Tools

SAP

SuccessFactors

ServiceNow

Job description

L'Oréal USA, Inc. is seeking a Manager, Employee Leave & ADA Accommodations Support in Tampa to lead and develop a team of HR specialists focused on leave administration and ADA accommodations.

You will partner with HR, Payroll, Legal, and third‑party vendors to deliver compliant, employee‑centric experiences across STD, LTD, FMLA, and related programs. The role requires strong leadership, deep knowledge of leave and ADA processes, and the ability to manage complex cases while driving process