Leasing Specialist-DTLA (Centralized)

GHP Management; Los Angeles (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Commissions

Bonuses

Overtime

Wardrobe Allowance

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Life/AD&D

Employee Assistance Program

TicketsAtWork

Free onsite parking

Job summary

GHP Management is seeking a Leasing Specialist to greet prospective residents, tour luxury DTLA properties, and guide applicants through the lease process. You will travel between communities, build a welcoming atmosphere, and coordinate with onboarding to ensure ready-to-move-in homes.

Ideal candidates have a client-focused mindset, strong multitasking ability, and experience in property management. Weekend availability and a flexible 9am–7pm schedule are expected.

Qualifications

• Desire to deliver an exceptional resident and colleague experience in a fast-paced environment.
• Personable, positive, team-oriented mindset.
• Ability to multitask and manage competing priorities.
• Background check and drug screening will be required.
• Knowledge of Fair Housing preferred.

Responsibilities

• Provide a memorable leasing experience for prospective residents through tours.
• Travel between locations to showcase properties daily.
• Assist with inquiries, applications, tours, and lease approvals to ensure a smooth move-in.
• Coordinate with onboarding to ensure ready-to-move-in apartments.
• Maintain knowledge of community features and benefits for prospects.
• Generate campaigns and outreach to keep a strong pipeline of leads.
• Follow up with leads daily and aim for high closing efficiency.
• Keep up with market competition and manage reputation/marketing activities.
• Ensure lease documentation compliance and adherence to policies.

Skills

Customer service

Multitasking

Communication

Teamwork

Positive attitude

Education

High school diploma

Job description

As a Leasing Specialist, you will play a crucial role at GHP. You will be the “face” of the company and responsible for making an extraordinary long-lasting first impression. It is you who will be the first contact for our prospective residents, and it is you who will be the driving force in helping them find the best place to call home. The ideal candidate will have an outgoing and friendly personality, as well as an entrepreneurial mindset.

REPORTS TO:

Leasing Manager

HOW YOU WILL CONTRIBUTE:

Customer Service:

Provide a memorable leasing experience for prospective residents through completing creative and personalized tours.

Travel from the Leasing Concierge Center to the client’s preferred communities to showcase all GHP DTLA Luxury properties daily.

Create a sense of community and an outstanding living experience for new residents.

Assists with all prospect inquiries including application process, tour coordination, lease administration, and approval process to ensure the new resident has the best move-in experience attainable.

Works closely with the Resident Onboarding Specialists to ensure the resident moves into an apartment home that is welcoming and ready for move-in at the company’s highest standards.

Demonstrates service excellence through the demonstration of company values, our employee promise, policies, and initiatives.

Sales and Marketing:

Maintains a working knowledge of all community features and benefits and ensures these are showcased during the sales process with all prospects.

Creates excitement through creative campaigns, continuous outreach, and social media.

Demonstrates a sense of urgency when making appointments for future residents to visit our communities

Continuously reach out to potential residents with tailored updates - from the ideal floorplan they’ve had in mind to the lifestyle in the neighborhood.

Creates a pipeline of prospects by ensuring all leads are followed up and addressed daily.

Adheres to sales and occupancy goals, and service standards by consistently delivering a strong closing ratio

Shop competitive properties and stays up to date with the competitive market

Develops and maintains Reputation Management and Marketing Activities

Operations:

Maintains a fundamental working knowledge of all lease documentation and resident guide policies and procedures (e.g., Fair Housing guidelines, renter’s insurance policy, lease forms, agreements, etc.)

Able to communicate leasing qualifications to prospective residents

Follow the GHP hospitality standards by ensuring the ‘model’ apartments and target apartments are ready for the show (e.g., cleanliness, WOW fridge, green apples)

Organize prospect and leasing files

Input resident and other pertinent information into the company accounting system

Qualifications

YOU HAVE:

Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment

Personable, positive, team-oriented mindset

Ability to multitask, work independently, and manage competing requests and priorities

High school diploma or equivalent experience

2-4 years of property management experience

Knowledge of Fair Housing preferred

Must pass background and drug test screening

PHYSICAL REQUIREMENTS:

Frequently move/traverse, ascend/descend stairs in/around apartment homes and community

Constantly positions self to bend, stoop, reach, and lift

Occasionally lift/move/carry up to 25 lbs. with/without assistance

Frequently lift/move/carry 10 lbs

Constantly communicate, converse, and exchange information with coworkers, vendors, residents, and visitors

Ability to remain in a stationary position for extended periods of time.

Frequently operates a computer, 10-key, and other office productivity machinery.

Constantly works in low to moderate noise levels

Constantly works in outdoor weather conditions

This position requires regular travel between client sites

Scheduled Hours:

Must be available to work on weekends and holidays

Must have flexibility to work 9 am-6 pm and/or 10 am- 7 pm

Cognitive Or Mental Requirements:

Reading

Writing

Ability to communicate clearly;

Ability to deal with complex issues; and

Eligibility Requirements:

Must have unrestricted work authorization to work in the United States; and

Must be willing to submit to a background investigation.

The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned.

Salary Range: $22.00-$25.00 per hour, DOE.

Eligible for: Commissions, Bonuses, Overtime, and Wardrobe Allowance

Benefits: Fully paid medical insurance available to employees along with dental, vision. Other benefits include: flexible spending account, Life/AD&D, Employee Assistance Program, TicketsAtWork. There is also free onsite parking.