Leasing Specialist - Apartments - Silver Spring, MD

Kay Apartment Communities; Silver Spring (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical & dental insurance

Paid holidays

Vacation/sick leave

401(K) retirement savings plan

Life insurance

Overtime pay

Per lease and year-end bonuses

Rent discount

Extensive training program

Job summary

Kay Apartment Communities is seeking a Leasing Specialist for our 225-unit community in Silver Spring, MD. You will engage prospective residents, conduct tours, and guide applicants through the leasing process, while ensuring excellent resident satisfaction and timely follow-up.

The role emphasizes strong customer service, sales skills, and accurate administration. Weekend availability and a valid driver’s license are required, with a comprehensive benefits package offered.

Qualifications

• 2+ years in customer service or sales preferred.
• Excellent written and verbal communication skills.
• Bilingual in English and Spanish a plus.

Responsibilities

• Provide exceptional customer service to prospective and current residents.
• Manage sales process from lead to lease, including tours and follow-ups.
• Process applications and compile lease documents.
• Maintain records and handle payments (fees, deposits, rent).
• Meet occupancy and retention goals.
• Support community inspections and daily admin tasks.

Skills

Customer service

Sales

Communication

Time management

Education

High school diploma or equivalent

Job description

Join Kay Apartment Communities’ leasing team at our 225-unit apartment community in Silver Spring, MD. Kay’s leasing specialists are the first point of contact with prospective residents and are also responsible for the satisfaction of our current residents, while helping attain leasing, retention and occupancy goals. They are committed to providing superior customer service and a comfortable living experience for all residents. The leasing specialist reports to the community manager, and may be under the supervision of the assistant manager or leasing manager. The position offers a competitive salary, bonuses and an exceptional benefits package.

Responsibilities

• Provide exceptional customer service and effectively communicate with prospective and current residents, guests, visitors and staff, within company policies and Fair Housing laws.
• Manage the sales process from lead to lease
  • Handle all incoming leads (phone, email, walk-in), following set procedures and script
  • Discover customer needs, qualify, and present solutions
  • Conduct apartment & community tours (value selling)
  • Follow-up on leads via phone and email
  • Close the sale
  • Process applications
  • Compile lease documents
• Deliver a superior resident experience by building relationships and providing courteous, efficient and timely response to resident needs and concerns
• Meet and exceed occupancy and resident retention goals
• Use strong administrative skills
  • Maintain all records and documents in order
  • Money handling (fees, deposits, rent and other payments)
  • Manual data entry, scanning, copying
  • Resident file maintenance
• Conduct apartment inspections to ensure they are ready for showings; assist with monthly community inspections
• Other duties as assigned

Requirements

• Highly motivated, dependable and customer-focused
• Minimum 2 years of customer service and/or sales experience
• No previous property management experience required
• High school diploma or equivalent
• Must successfully complete Kay’s sales training program
• Superior sales and customer service skills
• Excellent written and verbal communication skills

Ability to use problem-solving skills and best judgment to handle unpredictable situations and challenging customer interactions

Strong time management and organizational skills , attention to detail

Ability to work well independently and in a team environment

Professional appearance and demeanor

Basic computer knowledge, and working proficiency in Microsoft Outlook, Word and Excel

Ability to work weekends

Maintain a valid driver’s license and reliable transportation

Bilingual in English and Spanish a plus

Our exceptional benefits package

• Medical & dental insurance
• Paid holidays
• Vacation/sick leave
• 401(K) retirement savings plan
• Life insurance
• Overtime pay
• Per lease and year-end bonuses
• Rent discount
• Extensive training program

Pre-employment requirements

• Criminal background check

Kay Apartment Communities is an Equal Opportunity Employer