Leasing Specialist

Avanath; Santa Rosa (CA); On-site; USD 25,753 - 36,679; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan

Paid time off

Growth opportunities

Job summary

Avanath is seeking a Leasing Specialist to handle leasing and marketing while maintaining resident relations. This role emphasizes professionalism and requires a flexible schedule.

Key responsibilities include qualifying prospects, managing applications, and ensuring resident satisfaction. Qualifications include 2+ years in sales or customer relations, with bilingual skills in English and Spanish preferred. Compensation is set at $22.66 per hour. Join us in fostering a community that values integrity and care.

Qualifications

• 2+ years of sales and/or customer relations experience.
• Low-income housing and tax credit experience highly desired.
• Thrives in a fast-paced environment.

Responsibilities

• Greet and qualify all prospects.
• Record all telephone and in-person visits on guest cards.
• Inspect models and communicate related service needs.

Skills

Sales and customer relations experience

Bilingual (English & Spanish)

Customer service orientation

Flexibility

Tools

Yardi Voyager Property Management software

Microsoft Word

Microsoft Excel

Job description

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

Core Competencies

• Strong sense for creating a sense of community and the drive to go the extra mile to create a positive experience for all residents and staff.
• Consistently demonstrates an open and professional attitude when accessing and resolving resident and staff concerns.
• Approach of active listening and understanding that participation and support are integral to the success of Avanath.

Qualifications

• 2+ years of sales and/or customer relations experience
• Low‑income housing and tax credit experience highly desired
• Bilingual (English & Spanish) highly desired
• Thrives in a fast‑paced environment
• Flexible schedule that may include evenings and weekends
• Solid computer knowledge, Windows (Word, Excel), internet, and e‑mail
• Working knowledge of Yardi Voyager Property Management software

Key Accountabilities

• Greet and qualify all prospects.
• Record all telephone and in‑person visits on guest cards.
• Inspect models and available market‑ready units and communicate related service needs to Community Manager.
• Demonstrate community and apartment/model knowledge to prospect needs by communicating the features and benefits; close the sale.
• Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report and process applications for approvals.
• Ensure the apartment is ready for the resident to move in on the agreed date.
• Follow up on prospects that did not close and attempt to close the sale again. If unable to help the prospect, refer them to sister communities to meet the prospect’s needs.
• Secure new resident signature(s) on appropriate paperwork prior to move‑in and orient new residents to the community.
• Assist in monitoring renewals and distribute and follow up on renewal notices.
• Type lease and complete appropriate paperwork and input information on the Yardi System accurately and on a timely basis.
• Maintain current resident files.
• Distribute all company or community‑issued notices.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist the management team with other various tasks as required.
• Consistently implement policies of the community.
• Receive all telephone calls and in‑person visits, listen to resident requests, concerns, and comments.
• Quickly complete maintenance service requests and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc.; follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
• Maintain open communication with Community Manager and Maintenance Supervisor.
• Contribute to the cleanliness and curb appeal of the community on a continuing basis.
• Assist in planning resident events and attend events as a host for any event as directed by the Community Manager.
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
• Manage compliance file maintenance under the direction of the Compliance department and Community Manager, where applicable.

Physical Demands & Working Conditions

• Essential staff, report to work and adhere to all safety and business protocols.
• Frequent sitting and walking.
• Repetitive use of the computer, keyboard, mouse, and phone.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• May work in an elevated site and on uneven ground.
• Occasional squatting, bending, twisting, pushing, and pulling.

How Avanath Supports You

• Culture built on purpose and core values – commitment to integrity, spirit of caring, and focus on continuous improvement.
• Comprehensive benefits – health, dental and vision, 401(k), personal time off, paid holidays and more.
• Growth based on achievement and an emphasis on promoting from within our ranks.
• Development opportunities through online training platforms, training classes and one‑on‑one coaching.

Equal Employment Opportunity

As set forth in Avanath’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Compensation

$22.66 – $22.66 per hour