Leasing Specialist

The Community Builders, Inc.; Saint Paul (MN); On-site; USD 52,000 - 73,000; Full time

Job summary

The Community Builders, Inc. recherche un agent de location pour renforcer l'occupation et les services aux locataires sur ses propriétés à Minneapolis et St. Paul, Minnesota. Ce rôle se concentre sur la satisfaction client, la gestion des ventes, et nécessite une expérience en logements abordables. Les candidats doivent être motivés et posséder d'excellentes compétences en communication.

Benefits

Medical, dental, vision insurance

403(b) retirement plan with company match

Employer contributions to HSA

12 paid holidays and tenure-based PTO

Qualifications

• Au moins un an d'expérience en logement abordable.
• Capacité à travailler sans supervision.
• Compétences en vente et service client essentielles.

Responsibilities

• Gérer l'ensemble du processus de vente et minimiser les vacances.
• Conduire des visites de la communauté et des appartements.
• Aider à l'élaboration et à l'exécution des plans marketing.

Skills

Sales

Customer service

Organizational skills

Communication

Education

High school diploma or higher

Tools

Word

Excel

Outlook

Job description

Be among the first 25 applicants

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive. This is an exciting opportunity with TCB taking on 3500 units across 50 properties in Minneapolis and St. Paul, Minnesota.

Position Description

The leasing agent must be knowledgeable, friendly, energetic, and have a dynamic personality. The role is primarily sales-focused, emphasizing customer satisfaction, meeting goals, and achieving results. Responsibilities include managing the entire sales process, minimizing vacancies, maximizing occupancy and tenant retention, assisting with marketing plans, and providing excellent customer service. The leasing agent also acts as the community concierge, understanding the local community and effectively selling it. This position reports directly to the Property Manager. Must have experience in Affordable Housing and Tax Credit.

Essential Functions

• Greet, pre-qualify, build rapport, follow up, and close leases with prospects via phone, email, and site visits.
• Conduct community and apartment tours, handle objections, and highlight features and benefits.
• Implement leasing criteria to pre-qualify and process applicants.
• Process rental applications and verification in a timely manner.
• Send denial/ineligibility letters as per policy.
• Maintain accurate waiting and transfer lists, updating and purging as needed.
• Manage prospect, applicant, and resident data using standardized forms and site logs.
• Generate reports on traffic, leasing, work orders, and area info for management.
• Conduct rent comparison studies quarterly or as directed.
• Assist in developing and executing marketing plans, including events and advertisements.
• Collect application fees and deposits.
• Complete lease packages, including renewals, notices, and questionnaires.
• Follow up with prospects within 24 hours and new residents within 30 days.
• Schedule and conduct move-in orientations and inspections, maintain resident handbook.
• Manage show units and vacants, ensuring they are ready for leasing.
• Maintain leasing office hours to meet targets, including evenings, weekends, and holidays.
• Adhere to the Affirmative Fair Housing Marketing Plan (AFHMP).
• Maintain professional conduct at all times.

Additional Responsibilities

• Assist occupancy specialists as needed.
• Complete special projects as assigned.

Knowledge, Skills, and Abilities

• Self-motivated, requiring minimal supervision.
• Problem-solving skills.
• Strong sales, customer service, organizational, multitasking, and communication skills; ability to close deals.
• Attention to detail.
• Understanding the importance of first impressions and follow-up.
• Knowledge of Federal Fair Housing Laws (training provided).
• Excellent verbal and written communication skills.
• Basic computer skills: Word, Excel, Outlook.

Physical Demands & Work Environment

• Routine sitting, walking, talking, hearing, typing, and handling objects.
• Occasional movement around the building or site.
• Specific vision requirements: close, color, peripheral, depth perception, focus adjustment.
• Occasional lifting up to 20 pounds.
• May require travel.
• Ability to meet deadlines.

Education & Experience

• High school diploma or higher.
• At least one year of leasing and affordable housing experience.

Benefits

• Medical, dental, vision insurance.
• 12 paid holidays and tenure-based PTO.
• Employer contributions to HSA.
• Company-paid life and disability insurance.
• 403(b) retirement plan with company match.
• Tax-advantaged accounts: commuter, medical, dependent care FSA.
• Hospital and critical illness insurance.
• Employee Assistance Program (24/7 confidentiality).
• Salary range: $52,400 - $72,400.

The Community Builders is an equal opportunity employer.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Strategy/Planning and Information Technology

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