Leasing Specialist

Glendale Realty Services Group; New York (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid Holidays

PTO

Annual raise & bonus

Health insurance

Dental insurance

401(k)

Life insurance

Vision insurance

Tuition reimbursement

Job summary

Glendale Communities is seeking a dynamic Leasing Specialist to join our property management team. You will be at the forefront of the leasing office, promoting excellent customer service and guiding prospective tenants through the rental process.

The role involves coordinating tours, processing applications, and ensuring accurate records while staying compliant with Fair Housing regulations and company policies. A friendly, team-oriented approach is essential.

Qualifications

• 1-2 yrs. experience in leasing, sales, administrative, or customer service.
• Previous Leasing / Property Management experience preferred.
• Valid driver's license and clean driving record; own vehicle.

Responsibilities

• Assist tenants by showcasing units and conducting property tours.
• Manage leasing from application to move-in; screen applicants and prepare leases.
• Maintain leasing records in property management software.
• Ensure compliance with Fair Housing regulations and company policies.
• Respond to inquiries with strong phone etiquette and customer service.

Skills

Customer service

Communication skills

Phone etiquette

Team player

Tools

Property management software

Job description

Job Description

Leasing Specialist

Glendale Communities is a local property management company based in WNY that develops, acquires, invests in, and manages a wide range of multifamily properties. Our mission is to provide first-rate resident living experience and a people-first work environment for our team members.

Overview

We are seeking a dynamic Leasing Specialist to join our team. Leasing Agents at are key members of the office team, they are forefront of the leasing office and promote positive customer service. The ideal candidate will be responsible for facilitating the leasing process for residential properties and perform administrative and managerial duties concerning the property as directed.

NYS Real Estate Salesperson License is NOT required for this position.

Responsibilities

• Assist potential tenants in finding suitable rental properties by showcasing available units and conducting property tours.


• Manage the leasing process from application through move-in, including screening applicants and preparing lease agreements.


• Maintain accurate records of all leasing activities in property management software.


• Ensure compliance with Fair Housing regulations and company policies throughout the leasing process.


• Respond promptly to inquiries via phone, email, or in-person, demonstrating excellent phone etiquette and customer service skills.


• Collaborate with maintenance staff to address tenant concerns and ensure properties are well-maintained.


• Stay informed about local rental market trends and laws affecting property leasing.


• Assist Property Manager in creating and implementing advertisements in media.


• Assist in preparation and delivery of resident lease renewals.


• Assist in collection and posting of rent checks.

Requirements

• 1-2 yrs. experience in leasing, sales, administrative, or customer service.


• Previous Leasing / Property Management experience preferred.


• Friendly & personable customer service mindset.


• Exceptional customer service skills with a focus on building positive relationships.


• Strong phone etiquette and communication skills for effective interaction with prospective tenants.


• Ability to work independently as well as part of a team in an office environment.


• Understanding of legal aspects related to property leasing, including Fair Housing regulations.


• Valid driver's license, clean driving record and personal vehicle required.

Benefits Include: Paid Holidays, PTO, Annual Raise & Bonus + more

Benefits

• 401(k)


• 401(k) matching


• Dental insurance


• Employee discount


• Health insurance


• Health savings account


• Life insurance


• Paid time off


• Parental leave


• Referral program


• Tuition reimbursement


• Vision insurance

Physical Requirements

• Prolonged periods sitting at a desk, working on a computer, standing, and walking, giving tours, and meeting with potential tenants.


• Must be able to lift up to 15 pounds at times.


• Must be able to traverse a variety of properties with stairs and in a variety of weather.


• Must be able to work weekends and/or evenings on a rotating schedule.