Leasing Specialist

Socket.dev; Jackson (MI); On-site; USD 32,000 - 48,000; Full time

Job summary

Gillespie Group is seeking a Leasing Specialist to welcome prospective residents, guide them through the leasing process, and contribute to community success. You’ll conduct tours, highlight apartment features, and maintain strong product knowledge to close leases.

The role requires strong communication, a professional demeanor, and prior leasing or customer service experience. In-person Monday–Friday, onsite environment, with a focus on accuracy and customer satisfaction.

Qualifications

• High school diploma or equivalent is required.
• Prior customer service experience is preferred.
• Maintain a professional appearance and positive attitude.
• Excellent written and verbal communication skills are essential.
• Knowledge of Microsoft Office and Outlook is required.

Responsibilities

• Conduct tours and create positive first impressions for prospective residents.
• Follow up with prospects to convert leads into leases.
• Explain renewal benefits and address concerns to reduce churn.
• Record and communicate leasing activities using property management software.
• Collaborate with leasing and service teams to meet property performance goals.

Skills

Customer service

Communication

Sales concepts

Professional appearance

Understanding of sales and marketing

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Job description

ABOUT GILLESPIE GROUP

Creative Solutions. Positive Change.

Gillespie Group specializes in the management, development, and reimagination of residential and commercial real estate properties throughout the state of Michigan. We don't just develop and manage buildings - we create energy and foster innovation through our 5-Star Experience. Driven by a relentless creative spirit and a passion for reinvention, Gillespie Group is here to make a difference one inspiring project at a time.

With more than three decades of experience, we've built a portfolio of over 2,000 multifamily homes and 810,000 square feet of commercial-retail space. We believe in adapting to Michigan’s changing needs and constantly rethinking our approach to offer residents and businesses the best possible experience. At Gillespie Group, we're working to rejuvenate Michigan by investing in the communities and creating interconnected neighborhoods that promote efficiency, growth, and positive change.

For additional information about Gillespie Group, please visit www.gillespie-group.com or connect with us on Facebook, Instagram, and LinkedIn.

OUR CORE VALUES

• Positive Team Players - We are here by choice and passion. We respond with positivity, credit goes to the team, we work hard and play hard, we are focused on the success of our customers, investors and team.
• Creative Solution Oriented - We are trailblazers. We invent and reinvent when called on, we are a catalyst for change - always looking ahead, we listen, we respond, we act.
• Industrious - We've got grit. We are driven and hardworking, we do more than is expected, we are resourceful - we work the problem, we work until the job is done, not until the clock chimes.
• Knowledgeable - We know our shit. We are champions of our skill, we live, eat and breathe what we do, always learning, we are growth minded - in constant pursuit of improvement.
• Trustworthy - We do the right thing when no one is looking. We are reliable, we do what we say, we support one another.

POSITION SUMMARY

Leasing Specialists are key players in creating 5-star first impressions. You'll connect prospects with their perfect home, guide them through the leasing process, and help drive the community’s success from tour to renewal.

KEY RESPONSIBILITIES

Create Memorable First Impressions

• Conduct engaging community and apartment tours that highlight features, benefits, and value to prospective residents.
• Complete pre-tour unit and tour path walks daily to ensure every apartment and tour path meets 5-star standards.
• Maintain in-depth knowledge of the property and competitive market through site visits, online research, and phone surveys.

Drive Leasing Success and Revenue

• Execute follow-up with prospects to convert leads into leases using proven leasing techniques.
• Communicate renewal benefits and address any concerns preventing lease extensions.
• Maximize revenue through exceptional tours, personalized follow-up, and effective closing skills.
• Apply product knowledge to match customer needs, successfully closing leases.

Operate with Organization and Efficiency

• Manage calendars to track prospect tours, appointments, and meetings.
• Utilize KNOCK, Microsoft Office, and other property management software for accurate documentation and communication.
• Adapt seamlessly to working with different apartment home styles and layouts.
• Ensure adherence to all local, state, and federal Fair Housing regulations.

Collaborate and Support Community Excellence

• Work closely with the leasing and service teams to achieve property performance goals.
• Maintain clear and consistent communication between departments.
• Contribute to the community’s cleanliness, curb appeal, and welcoming atmosphere on an ongoing basis.

WORK ENVIRONMENT

• Gillespie Group is an in-person workplace.
• We value in-person collaboration and live by the motto "work hard - play hard".
• All team members are expected to work onsite Monday through Friday during standard business hours, unless otherwise specified by their role or designated shift.
• Physical Requirements: Prolonged periods of sitting and computer use; occasional movement between buildings; ability to lift up to 15 lbs. Occasionally.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of the working environment.

Requirements

POSITION REQUIREMENTS

• High school diploma or equivalent
• Prior customer service experience
• Maintain a professional appearance and positive attitude
• Excellent written and verbal communication skills
• Prior leasing experience preferred but not required
• Knowledge of Microsoft Office and Outlook
• Understanding of sales and marketing concepts
• Gillespie Group requires a background and drug screen as a condition of employment.
• A valid driving license, reliable transportation, and current automobile insurance are required.
• The position requires individuals to furnish their own vehicle to fulfill all the job’s functions.

Disclaimer

This posting is not an exhaustive list of duties and responsibilities that may be performed in this position. Gillespie Group reserves the right for supervisors/managers to assign, direct and control the work of employees under their supervision. All duties and responsibilities of this position are essential functions of the position.

Gillespie Group is an equal-opportunity employer.