Leasing Professional

GRE Management LLC; Avondale (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Mobile phone allowance

Job summary

GRE Management LLC in Avondale, AZ seeks a Leasing Professional to drive occupancy and rental rates by touring communities, answering questions, and professionally presenting features and benefits. You will answer calls, manage tours, and process applications using Yardi CRM while upholding fair housing and internal guidelines.

The role requires strong communication, the ability to work at a fast pace, and a commitment to teamwork.

Qualifications

• Minimum one year with GRE Management or equivalent experience.
• High School diploma or equivalent.
• Experience in property management or related field preferred.

Responsibilities

• Generate interest in the community by touring with prospects and answering questions about amenities and local details.
• Be an expert in community features, benefits, and amenities.
• Answer incoming phone calls and emails and respond promptly.
• Walk tour paths and ensure units meet GRE-M standards.
• Post Craigslist ads thru Rooof as directed by Community Director.
• Approve processes with prospects.
• Monitor Yardi dashboard to ensure applications are processed on time.
• Stay updated on screening policies and laws; provide alternative credit solutions as needed.
• Identify potential fraudulent applicants.
• Generate lease documents accurately for all applicants.
• Manage the Yardi CRM queue and chat bot for leads and follow-ups.
• Suggest pricing, concessions, and promotions to meet community goals.
• Assist with market-ready amenities and common areas as needed.
• Perform additional duties and maintain BE ONE TEAM values.

Skills

Customer service experience

Desire to learn

Confidentiality

Work under pressure

Professional communication

Education

High School diploma or equivalent

1 year with GRE Management or equivalent experience

Experience in property management or related field preferred

Tools

Yardi

Microsoft Excel

Microsoft Access

Microsoft Outlook

Microsoft Word

Windows Operating System

Internet Explorer

Job description

Position Summary

A Leasing Professional is the community's sales representative. Team member is very service oriented and strives to ensure community occupancy and rental rate goals are consistently met for assigned communities in their portfolio.

This position requires a high energy, creative person with strong communication and verbal skills.

Essential Functions and Responsibilities

• Generate interest in the community by touring the community with prospects and answering questions about the amenities, local neighborhood, and other community details.
• An expert in the community features, benefits, and amenities.
• Answers incoming phone calls and emails and responds in a timely fashion.
• Walks tour path and available market ready units daily to ensure apartment homes meet GRE-M standards.
• Responsible for posting Craigslist ads thru Rooof as directed by Community Director.
• Responsible for approval process with prospects.
• Manage and monitor daily Yardi dashboard to ensure applications are processed timeline for selected move-in date.
• Keep up to date on screening policies, state and local laws, fair housing, and understand their impact on application process. Follow all internal best practices and legal processes to provide alternative credit approval solutions (as appropriate) to our applicants.
• Identify potential fraudulent applicants using resources available.
• Responsible for accurate and timely generation of lease for all applicants.
• Responsible for the prospect Yardi CRM que.
• Daily works in Yardi CRM queue and Yardi ChatBot for lead generation, prospect follow-up, and understanding marketing sources.
• Makes recommendations to the Leasing Area Manager on pricing, concessions, and promotion ideas to ensure the community meets goals set forth in the Community Annual Plan and set forth by the Investment Portfolio Manager.
• Assist with market ready, amenity, and common area cleanliness, as needed.
• Performs additional duties assigned.
• Establish and maintain a good working relationship of harmony and instill the BE ONE TEAM value with all internal and external contacts.

Required Skills and Motivations

• Prior customer service experience.
• Desire to learn and take initiative.
• Ability to operate confidentiality when dealing with sensitive information and situations.
• Must be able to work at a fast pace, perform duties while under pressure and stay organized to meet deadlines in a timely manner
• Communicate with other team members, residents, visitors, and the public in a professional and pleasant manner.

Qualifications

Special Licenses and/or Certificates

• Certified Apartment Leasing Professional (CALP) – preferred
• May require a Driver's License and insurance.

Education and/or Experience

• Minimum one (1) year with GRE Management or equivalent experience
• High School diploma or equivalent
• Experience in property management or related field preferred

Computer Skills

• Knowledge of Yardi, Microsoft Access, Internet Explorer, Microsoft Excel, Microsoft Outlook, Microsoft Word, and Windows Operating System

Language Proficiency

• Must be able to speak, read and write in English, in a manner sufficient to carry out duties
• Bi-lingual preferred

Work Schedule

• Required to maintain a regular schedule which may require working overtime, weekends, and non-traditional holidays.
  • Monday, Thursday and Friday 9:30 to 6:30, Saturdays 9:00 to 5:00 and Sundays 10:00 to 4:00.
• May be required to be on-call and aid during staffing deficiencies on-site.
• Ability to travel.
• FLSA Status: Non-Exempt, Full-Time (40 hours per week)

Mobile Phone Allowance

• Guidelines surrounding the company's phone allowance are outlined in the Employee Handbook. This position is categorized as:
• Tier 1
• Tier 2
• Not Eligible

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this Job.

These statements are intended to describe the general nature and level of work being performed by employees assigned with this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

GRE Management is an equal opportunity employer.

Our Core Values

We cultivate a culture of collaboration, generosity, honesty, and integrity where engagement, hard work and results are rewarded.

Our Mission

We strive to be a driving force for positive community change. We are a trusted partner in the co-creation of thoughtful, well-built, healthy, and profitable communities.

Our Vision

We aspire to create impact through transforming built environments for the betterment of our communities.

A Declaration of Interdependence at Goodman Real Estate

We operate under a shared vision of value creation that is grounded in the interdependence of organizations and individuals, passion, and profit. In all our interactions with each other, our business partners, and our community at large, we are committed to cooperation and collaboration in the pursuit of mutual success.

What this means:

• We are ONE Goodman Real Estate: A collective whole that embraces one culture, supporting one another and embodying a shared set of standards to provide seamless customer service across all locations and divisions.
• Each of us understands the importance of the Goodman Real Estate brand and pledges to nurture and protect it.
• We conduct our business with honesty and integrity. We empower our people with a high level of trust and autonomy.
• We believe in the power of place and community.
• We recognize the fundamental value of every individual and believe that diverse talents, skills, and backgrounds combine to strengthen the collective whole.
• Relationships are essential to our success. We foster strong relationships with mutual respect and open communication.
• We value wellness and promote policies and practices that support healthy lifestyles.
• We expect the best of each other and provide opportunities for all individuals to reach their full potential.
• We embrace our power to make a positive impact on our community.