Leasing Specialist

Reep Residential; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading residential company as a Leasing Specialist, where you'll enhance occupancy, guide prospective residents, and provide exceptional customer service. With opportunities for professional growth, enjoy a supportive culture and rich benefits package, all while being a part of a thriving community in Houston.

Benefits

10 days Paid Time Off (PTO)

401K with 100% match on contributions up to 5%

Bonuses based on performance

Medical Insurance with up to 75% coverage

Paid Training and Certifications

Qualifications

• Must have a comprehensive understanding of lease-related documents.
• Experience in customer service is essential.
• Strong communication skills with an outgoing personality.

Responsibilities

• Deliver outstanding customer service and support in the leasing process.
• Maintain and organize resident and property files with accuracy.
• Execute lease renewal procedures and achieve a closing ratio of at least 70%.

Skills

Customer Service

Attention to Detail

Communication

Knowledge of Leasing Procedures

Education

High School Diploma

Job description

Join Our Team as a Leasing Specialist at REEP Residential!

Are you ready to take the next step in your career with a company that values growth, teamwork, and an exceptional workplace culture? At REEP Residential, we are passionate about creating thriving communities where residents feel at home—and it all starts with our talented team members.

As a Leasing Specialist, you’ll be at the heart of our mission, playing a vital role in increasing occupancy and creating a welcoming community. From guiding prospective residents through their new home journey to ensuring smooth move-ins and lease renewals, you’ll deliver outstanding customer service every step of the way.

Your knowledge of the property and competitor offerings will make you a trusted advisor to potential residents, while your professionalism and expertise will drive the success of the community. And the best part? This is more than just a job—it’s an opportunity to grow your career within a company that truly invests in its people.

At REEP Residential, we believe in fostering a culture of collaboration, innovation, and excellence. If you’re ready to bring your energy, skills, and passion for helping others to a role with real impact, we want to hear from you!

Come grow with us and make a difference—apply today!

LEASING SPECIALIST

Department: Office

IMMEDIATE SUPERVISOR: Community Director

As a Leasing Specialist at REEP Residential, you will play a crucial role in increasing occupancy within the community. Responsible for apartment rentals, move-ins, and lease renewals, you will deliver exceptional customer service while mastering knowledge of the property and competitor offerings. Your expertise and professionalism will directly contribute to the success of the community.

Primary Responsibilities

I. Personnel

Maintain and organize resident and property files with meticulous attention to detail.

Possess a comprehensive understanding of all lease-related documents and complete them accurately and in a timely manner.

Conduct thorough inspections of pre-leased apartments before residents' move-in dates.

Develop an in-depth knowledge of the community, including specials and floor plans, while maintaining waiting lists with a sense of urgency.

Consistently achieve a shopping report score of 70% or better.

Always maintain a professional appearance and demeanor.

II. Administrative

Lease all vacant and upcoming vacant units, qualifying prospective residents per company standards and Fair Housing Guidelines.

Maintain a closing ratio of at least 70%.

Accurately enter all traffic data into Resman daily for record-keeping purposes.

Stay updated on industry trends by "shopping" competitive properties.

Execute lease renewal procedures to maximize resident retention and coordinate all move-in and move-out dates.

Complete guest cards and follow up with prospects to increase occupancy.

Perform other duties as assigned.

III. Customer Service

Professionally answer incoming phone calls and handle them while maintaining quality customer service.

Welcome and show enthusiasm to all prospects, residents, and vendors.

Demonstrate strong communication skills and an outgoing personality to meet prospects' needs by identifying "hot buttons" and showcasing genuine care

IV. Maintenance

Route service requests to the maintenance team and monitor resident satisfaction through personal follow-ups or interactions.

Help maintain the community's cleanliness by picking up litter and reporting any maintenance needs to the team.

V. Driving/Traveling Requirements

Utilize personal transportation for shops, corporate office visits, outreach marketing, company meetings, and property-related errands.

Maintain a valid driver’s license and automobile insurance with access to reliable, street-legal transportation.

REEP the Benefits!

Perks and Incentives:

· 10 days Paid Time Off (PTO), increasing to 17 days after 2 years of service.

· Paid Holidays: New Year’s Day, Labor Day, Memorial Day, Thanksgiving Day, Thanksgiving Friday, Independence Day, Christmas Day

· 401K with 100% match on contributions up to 5%

· Bonuses based on performance

Health and Wellness:

· Medical Insurance with up to 75% coverage

· Paid Short Term Disability coverage

Professional Development:

· Paid Training and Certifications to enhance your skills and career growth opportunities.

• Locations Houston, TX • San Antonio, TX

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