Leasing Specialist

Thrive Companies; Columbus (OH); On-site; USD 39,420 - 48,180; Full time

Benefits offered by this job

Vehicle stipend

Uncapped commission potential

Retirement plan with company match

Full suite of health benefits

Philanthropic opportunities

Parental and family leave

Job summary

A real estate management firm is seeking a Leasing Specialist in Columbus, OH. The role involves managing the leasing process, collaborating with community teams, and enhancing resident experiences. Ideal candidates are self-driven with strong customer service skills and experience in leasing or sales. Competitive base salary plus vehicle stipend and commissions offered.

Qualifications

• Experience in leasing, sales, or customer service; multi‑property experience preferred.
• Familiarity with multi‑phased communities a plus.
• Self‑starter with initiative to own projects.

Responsibilities

• Manage the full leasing process, including lead tracking and closing techniques.
• Collaborate with community teams to meet leasing objectives.
• Conduct competitor analyses and stay current on local market trends.

Skills

Strong customer service skills

Accurate and organized

Excellent verbal and written communication

Self‑driven and collaborative

Education

High school degree or equivalent required

Bachelor’s degree preferred

Tools

Entrata

EliseAI

AIRM

Job description

Leasing Specialist – Thrive Companies

Location: Columbus, OH

Job Summary
As a Leasing Specialist, you'll play a vital role in driving the sales process across Thrive's portfolio of apartment communities. You'll tour sites throughout Columbus, helping properties elevate performance by refining leasing strategies and delivering best-in-class experiences to future residents.

Essential Responsibilities

• Manage the full leasing process, including lead tracking, site tours, closing techniques, and application completion.
• Maintain comprehensive documentation of all leasing activities in the property management software.
• Collaborate with community teams to meet individual property and overarching community leasing objectives.
• Conduct competitor analyses and stay current on local market trends.
• Develop a deep knowledge of each community’s floor plans and amenities to optimize leasing performance.
• Serve as an active member of the onsite office team, supporting sales and customer service.
• Assist with any additional duties assigned by the Leasing Manager.

Daily Activities

• Respond promptly to all inquiries, ensuring exceptional service at every interaction.
• Research site-specific and competitor leasing trends to support strategic decisions.
• Guide prospects through the leasing process, securing reservations or waitlist spots.
• Verify lead information accuracy within the property management software.
• Engage prospects with timely follow‑ups via text, email, or phone.
• Explain resident selection criteria and screening procedures to applicants.
• Propose dynamic sales initiatives, specials, open houses, grassroots marketing, and social events.
• Participate in weekly sales rallies with the Leasing Manager to analyze conversion data.
• Conduct quarterly competitive shops of relevant properties.
• Prepare for quarterly professional evaluations to exceed performance standards.
• Support all community customer service efforts to enhance resident experience.

Who You Are

• Self‑driven and collaborative, with pride in following up on every lead.
• Strong customer service skills that leave a positive client impact.
• Flexible enough to handle shifting priorities and after‑hours calls.
• Accurate and organized, maintaining a 38% closing ratio year‑long.
• Excellent verbal and written communication with a “get it done” mindset.
• Self‑starter with initiative to own projects.
• Quick learner of lead management software to succeed in a fast‑paced environment.

Qualifications and Skills

• High school degree or equivalent required; bachelor’s degree preferred.
• Experience in leasing, sales, or customer service; multi‑property experience preferred.
• Familiarity with multi‑phased communities a plus.
• Experience with Entrata, EliseAI and AIRM strongly preferred.

Perks and Benefits

• Vehicle stipend
• Uncapped commission potential
• Retirement plan with company match
• Full suite of health benefits
• Philanthropic opportunities and engagement
• Parental and family leave
• Base salary: $43,800 per year plus vehicle stipend and sales commissions.