Leasing Specialist

Woodward Management Partners; Charlotte (NC); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

100% Paid Employee Healthcare

Dental, Vision, & LTD Coverage

Paid PTO & Holiday Time

401k Investment Plan

Employee Apartment Discount & Employee

Job summary

Woodward Management Partners is seeking a Leasing Specialist to show and lease apartments to prospective residents and maintain occupancy targets. You will provide outstanding customer service, resolve resident concerns, and help execute marketing plans under the Community Director's direction.

The role requires reliable transportation, a high school diploma or GED, and 1–3 years of customer service experience.

Qualifications

• Minimum 1–3 years of customer service experience; property management experience is a plus
• Must have valid driver’s license and dependable transportation
• Must be able to endure walking, standing, and stairs during property tours
• General knowledge of computers and basic software (Word, Excel)
• Equal opportunity employer statement and background/drug screen required

Responsibilities

• Show and lease apartments to prospective residents to maintain occupancy targets
• Provide exceptional customer service and resolve resident complaints
• Execute marketing plan and update social media accounts under Community Director guidance
• Conduct outreach marketing visits and represent the company professionally
• Ensure leasing office, model apartment, and tour path are clean and ready for showings
• Complete applicant screening, lease paperwork, and collect deposits/payments
• Assist with renewal processes and prepare renewal leases for signatures
• Maintain knowledge of community policies, market conditions, and competitor information
• Collaborate with the Community Director to ensure timely rent collections and compliance

Skills

Customer service

Communication

Professionalism

Education

High school diploma or GED

Tools

Word

Excel

Job description

• Responsible for showing and leasing apartments to prospective residents to maintain projected occupancy.
• Provide exceptional customer service and resolve resident complaints.
• Execute a marketing plan and update social media accounts under the direction of the Community Director.
• Works as a team participant to ensure the community meets the quality customer service standards set by Woodward Management Partners and the Community Director.

Leasing Specialist Job Description

BASIC PURPOSE:

• Responsible for showing and leasing apartments to prospective residents to maintain projected occupancy.
• Provide exceptional customer service and resolve resident complaints.
• Execute a marketing plan and update social media accounts under the direction of the Community Director.
• Conduct outreach marketing visits.
• Works as a team participant to ensure the community meets the quality customer service standards set by Woodward Management Partners and the Community Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represent Woodward Management Partners in a professional manner at all times. Maintain a professional, courteous attitude when dealing with residents, vendors, subordinates, employees and general public.
• Comply with Federal Fair Housing laws and American with Disabilities Act as well as city, county and state rules and regulations.
• Communicate with Community Director regarding any issues that adversely impact property operations and ultimate financial success.
• Ensure the leasing office, amenities, model apartment, and lease tour path are clean and ready to show.
• Conduct open and closing procedures.
• Touch up vacant homes using a sparkling kit as needed.
• Properly complete applicant screening, process lease paperwork and collect rental deposits and payments.
• Play an active role in the renewal process and prepare renewal leases for signatures.
• Maintain a thorough knowledge of all community policies, specials, current market conditions and competitor information.
• Assist the Assistant Community Director to ensure deposits and rental payments are collected on a timely basis and within company guidelines.
• Responsible to conduct outreach marketing and update community Facebook and Instagram accounts at least once per week.
• Regularly shop comps and update market survey.
• Maintain a favorable closing ratio and mystery shop score.
• Performs other duties as assigned by the Community Director.

POSITION REQUIREMENTS:

• Must have valid driver's license and dependable transportation.
• High school diploma or GED equivalent is required.
• Must have a minimum of 1-3 years of customer service experience. Property management experience is a plus!
• Must be able to endure walking, squatting, bending, stair climbing and prolonged standing.
• General knowledge of computers and computers programs (Word, Excel,etc) is required.
• Must be able to work 2-3 weekends a month.
• All candidates must pass a background check and drug screen. We are an equal opportunity employer.

BENEFITS:

• 100% Paid Employee Healthcare
• Dental, Vision, & LTD Coverage
• Paid PTO & Holiday Time
• 401k Investment Plan
• Employee Apartment Discount & Employee Referral Programs

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.