Leasing Specialist

WOODWARD MANAGEMENT PARTNERS; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

100% Paid Employee Healthcare

Paid PTO & Holiday Time

401k Investment Plan

Employee Apartment Discount & Employee

Job summary

WOODWARD MANAGEMENT PARTNERS seeks a leasing professional in Atlanta to show and lease apartments, aiming to maintain occupancy and deliver exceptional resident service.

You will implement a marketing plan, manage social media accounts under the Community Director, and collaborate with the team to uphold high standards of resident care. Weekend work and background checks are required.

Qualifications

• Minimum 1–3 years of customer service experience, property management a plus.
• Valid driver's license and dependable transportation.
• High school diploma or GED.
• Ability to walk/stand for extended periods and climb stairs.
• Proficient in Word, Excel.

Responsibilities

• Show and lease apartments to prospective residents to maintain occupancy.
• Provide exceptional customer service and resolve resident complaints.
• Execute a marketing plan and update social media accounts under the direction of the Community Director.
• Work as a team to meet quality customer service standards set by Woodward Management Partners and the Community Director.
• Represent Woodward Management Partners professionally at all times and maintain courteous attitude with residents, vendors, staff and the public.
• Comply with Federal Fair Housing laws and ADA as well as city, county and state rules.
• Communicate with Community Director about issues impacting property operations and financial success.
• Ensure the leasing office, amenities, model, and tour path are clean and ready.
• Conduct open and closing procedures.
• Touch up vacant homes as needed.
• Complete applicant screening, process lease paperwork and collect deposits and payments.
• Play an active role in renewals and prepare renewal leases for signatures.
• Maintain knowledge of community policies, specials, market conditions and competitor information.
• Assist the Assistant Community Director with deposits and payments collection.
• Conduct outreach marketing and update Facebook and Instagram weekly.
• Shop comps and update market surveys; maintain closing ratio and mystery shop score.
• Perform other duties as assigned by the Community Director.

Job description

• Responsible for showing and leasing apartments to prospective residents to maintain projected occupancy.
• Provide exceptional customer service and resolve resident complaints.
• Execute a marketing plan and update social media accounts under the direction of the Community Director.
• Works as a team participant to ensure the community meets the quality customer service standards set by Woodward Management Partners and the Community Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represent Woodward Management Partners in a professional manner at all times. Maintain a professional, courteous attitude when dealing with residents, vendors, subordinates, employees and general public.
• Comply with Federal Fair Housing laws and American with Disabilities Act as well as city, county and state rules and regulations.
• Communicate with Community Director regarding any issues that adversely impact property operations and ultimate financial success.
• Ensure the leasing office, amenities, model apartment, and lease tour path are clean and ready to show.
• Conduct open and closing procedures.
• Touch up vacant homes using a sparkling kit as needed.
• Properly complete applicant screening, process lease paperwork and collect rental deposits and payments.
• Play an active role in the renewal process and prepare renewal leases for signatures.
• Maintain a thorough knowledge of all community policies, specials, current market conditions and competitor information.
• Assist the Assistant Community Director to ensure deposits and rental payments are collected on a timely basis and within company guidelines.
• Responsible to conduct outreach marketing and update community Facebook and Instagram accounts at least once per week.
• Regularly shop comps and update market survey.
• Maintain a favorable closing ratio and mystery shop score.
• Performs other duties as assigned by the Community Director.

POSITION REQUIREMENTS:

• Must have valid driver's license and dependable transportation.
• High school diploma or GED equivalent is required.
• Must have a minimum of 1-3 years of customer service experience. Property management experience is a plus!
• Must be able to endure walking, squatting, bending, stair climbing and prolonged standing.
• General knowledge of computers and computers programs (Word, Excel,etc) is required.
• Must be able to work 2-3 weekends a month.
• All candidates must pass a background check and drug screen. We are an equal opportunity employer.

BENEFITS:

• 100% Paid Employee Healthcare
• Paid PTO & Holiday Time
• 401k Investment Plan
• Employee Apartment Discount & Employee Referral Programs

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.