Leasing Specialist

Woodward Management Partners; Decatur (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

100% Paid Employee Healthcare

Paid PTO & Holiday Time

401k Investment Plan

Employee Apartment Discount

Employee Referral Programs

Job summary

Woodward Management Partners is seeking a leasing agent to show and lease apartments, ensuring occupancy targets are met. You will deliver exceptional customer service, handle resident concerns, and execute a marketing plan including social media updates under the Community Director’s guidance.

The role requires 1-3 years of customer service experience, a valid driver's license, and the ability to work 2-3 weekends per month, with a strong emphasis on teamwork and compliance with housing laws.

Qualifications

• Must have a minimum of 1-3 years of customer service experience. Property management experience is a plus!
• Must have valid driver’s license and reliable transportation.
• Must be able to work 2-3 weekends a month.

Responsibilities

• Show and lease apartments to prospective residents to maintain occupancy.
• Provide exceptional customer service and resolve resident complaints.
• Execute a marketing plan and update social media accounts under the direction of the Community Director.
• Work as a team to meet Woodward Management Partners' customer service standards and Community Director expectations.
• Represent Woodward Management Partners professionally at all times and maintain courtesy with residents, vendors and the public.
• Comply with Fair Housing laws and ADA as well as city/state rules.

Skills

Customer service

Communication

Microsoft Word/Excel

Education

High school diploma or GED

Tools

Word

Excel

Job description

• Responsible for showing and leasing apartments to prospective residents to maintain projected occupancy.
• Provide exceptional customer service and resolve resident complaints.
• Execute a marketing plan and update social media accounts under the direction of the Community Director.
• Works as a team participant to ensure the community meets the quality customer service standards set by Woodward Management Partners and the Community Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represent Woodward Management Partners in a professional manner at all times. Maintain a professional, courteous attitude when dealing with residents, vendors, subordinates, employees and general public.
• Comply with Federal Fair Housing laws and American with Disabilities Act as well as city, county and state rules and regulations.
• Communicate with Community Director regarding any issues that adversely impact property operations and ultimate financial success.
• Ensure the leasing office, amenities, model apartment, and lease tour path are clean and ready to show.
• Conduct open and closing procedures.
• Touch up vacant homes using a sparkling kit as needed.
• Properly complete applicant screening, process lease paperwork and collect rental deposits and payments.
• Play an active role in the renewal process and prepare renewal leases for signatures.
• Maintain a thorough knowledge of all community policies, specials, current market conditions and competitor information.
• Assist the Assistant Community Director to ensure deposits and rental payments are collected on a timely basis and within company guidelines.
• Responsible to conduct outreach marketing and update community Facebook and Instagram accounts at least once per week.
• Regularly shop comps and update market survey.
• Maintain a favorable closing ratio and mystery shop score.
• Performs other duties as assigned by the Community Director.

POSITION REQUIREMENTS:

• Must have valid driver's license and dependable transportation.
• High school diploma or GED equivalent is required.
• Must have a minimum of 1-3 years of customer service experience. Property management experience is a plus!
• Must be able to endure walking, squatting, bending, stair climbing and prolonged standing.
• General knowledge of computers and computers programs (Word, Excel,etc) is required.
• Must be able to work 2-3 weekends a month.
• All candidates must pass a background check and drug screen. We are an equal opportunity employer.

BENEFITS:

• 100% Paid Employee Healthcare
• Paid PTO & Holiday Time
• 401k Investment Plan
• Employee Apartment Discount & Employee Referral Programs

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.