Leasing Representative (Charlotte & Albemarle)

Henderson Properties; Charlotte, Northern (NC, KY); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

PTO 80-120h

Retirement match 3%

Paid holidays

Insurance after 90 days

Fridays WFH

Discounts on services

Job summary

Henderson Properties' Leasing Specialist role in Albemarle, NC focuses on guiding prospective residents through the leasing journey and coordinating tours, applications, and move-ins. You will be the first point of contact, delivering an exceptional resident experience in a build-to-rent community.

The position requires excellent communication, organization, and a customer-focused mindset, with the ability to work onsite in Albemarle three days a week and travel to the Charlotte office as

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service mindset with a passion for helping others.
• Ability to multitask and stay organized in a dynamic environment.
• Professional, positive, and self-motivated attitude.
• Comfortable using technology and property management software.
• Ability to work independently while contributing to a collaborative team environment.

Responsibilities

• Serve as a welcoming and professional point of contact for prospective and current residents.
• Respond promptly and professionally to phone calls, voicemails, emails, online inquiries, and walk-in traffic.
• Follow up with prospective residents and manage leasing leads to maximize occupancy opportunities.
• Coordinate and conduct property tours, showcasing available homes and community amenities.
• Educate prospects on available homes, rental qualifications, application requirements, lease terms, and move-in procedures.
• Facilitate lease signings and coordinate move-in activities to ensure a seamless resident experience.
• Provide outstanding customer service and maintain positive relationships with residents, prospects, and business partners.

Skills

Strong communication

Customer service

Multitasking

Independent yet collaborative

Tech-savvy

Professional demeanor

Tools

Property management software

Job description

Description

Benefits of Working with Henderson Properties!

• You receive 80 hours of PTO in your first year of employment and then it increases to 120 hours of PTO after your one year anniversary.
• We match up to 3% if you enroll in our Retirement Plan.
• We observe 8 Paid Holidays throughout the year.
• Insurance options to Full Time Employees after 90 days of employment.
• Flexible Working Schedules and option to work from home on Fridays.
• Discounts on real estate sales and maintenance work.

Position Overview

Are you passionate about helping people find a place to call home? Do you thrive in a fast-paced, customer-focused environment? We are seeking an enthusiastic, organized, and service-oriented Leasing Specialist to join our growing team.

In this role, you will be a key contributor to the success of a new build-to-rent community in Albemarle, serving as the first point of contact for prospective residents and guiding them through every step of the leasing journey. From responding to inquiries and coordinating property tours to processing applications and facilitating move-ins, you'll play an important role in delivering an exceptional resident experience. This is an excellent opportunity for someone who enjoys building relationships, working independently, and making a meaningful impact in a growing community.

Work Schedule: This position will work onsite in Albemarle 3 days per week (Friday - Sunday) to support a build-to-rent community. During the initial lease-up phase, weekend availability will be required. Once the community is stabilized, the schedule will transition to a more traditional workweek. Two other days a week the position will work from our Charlotte office. Milage will be paid for travel to the secondary office location.

Hourly Rate: $17.00 - $18.50 per hour

Key Responsibilities

Leasing & Customer Experience

• Serve as a welcoming and professional point of contact for prospective and current residents.
• Respond promptly and professionally to phone calls, voicemails, emails, online inquiries, and walk-in traffic.
• Follow up with prospective residents and manage leasing leads to maximize occupancy opportunities.
• Coordinate and conduct property tours, showcasing available homes and community amenities.
• Educate prospects on available homes, rental qualifications, application requirements, lease terms, and move-in procedures.
• Facilitate lease signings and coordinate move-in activities to ensure a seamless resident experience.
• Provide outstanding customer service and maintain positive relationships with residents, prospects, and business partners.

Leasing Administration

• Process rental applications, verify applicant information, review screening results, and communicate application status as appropriate.
• Facilitate housing assistance program requirements, including new lease and renewal processes.
• Maintain accurate prospect and resident records within property management software.
• Ensure all prospect and guest card information is entered and updated by the close of each business day.
• Receive and issue receipts for rental and HOA payments received in the office.
• Provide regular updates regarding home availability to management.

Marketing & Community Outreach

• Assist with outreach and marketing initiatives designed to increase community visibility and leasing activity.
• Represent the company at events such as open houses, local business presentations, community networking events, and other promotional activities.
• Maintain and update property availability listings and advertising on a daily basis.
• Promote available homes and communicate changes in pricing, availability, or community information.

Team Support

• Support Property Managers with daily operational needs.
• Maintain a professional appearance, reliable attendance, punctuality, and adherence to company policies and safety procedures.
• Perform additional duties and special projects as assigned.

If you enjoy connecting with people, creating exceptional customer experiences, and being part of a growing community, we'd love to hear from you.

Requirements

What We're Looking For

• Excellent communication and interpersonal skills.
• Strong customer service mindset with a passion for helping others.
• Ability to multitask and stay organized in a dynamic environment.
• Professional, positive, and self-motivated attitude.
• Comfortable using technology and property management software.
• Ability to work independently while contributing to a collaborative team environment.