Leasing Professional - The Drake

FREEMAN WEBB COMPANY REALTORS, LLC; Highland Park (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401K plan

Paid time off

Competitive benefits

Top Workplace recognition

Job summary

Freeman Webb Company REALTORS, LLC in Highland Park, TN is seeking a Leasing Associate to show and lease apartments to prospective residents, explain floor plans and amenities, and collect applications.

The role requires strong communication, follow-up, and teamwork; you will coordinate with maintenance, update listings, assist with ads, perform credit checks, and ensure compliance with fair housing laws while representing the community.

Qualifications

• Associate degree or equivalent; or 6 months to 1 year related experience.
• Ability to generate reports, business correspondence, and procedure manuals.
• Bilingual a plus; strong communication and customer service skills.
• Ability to operate basic office equipment and manage tasks accurately.

Responsibilities

• Show and lease apartments to prospective residents and discuss floor plans and amenities.
• Communicate information to residents and handle complaints or problems.
• Develop resident relations through timely maintenance and community policies.
• Follow up with prospects who did not submit applications and complete lease forms.
• Maintain listings of available units and assist with newspaper advertising.
• Coordinate tenant screening, credit checks, and employment history as needed.
• Substitute for Assistant Manager and ensure fair housing compliance.
• Attend staff, management, and department meetings; update weekly reports.

Skills

Sales skills

Customer service

Communication

Bilingual a plus

Education

Associate degree or equivalent

Related experience acceptable

Tools

Copier

Fax

Computer

Typewriter

Calculator

Telephone

Job description

Description

Reports To

Community Manager

Summary

Shows and leases apartments, to prospective Residents by performing the following duties.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Communicates with prospective Residents requiring information and current Residents with complaints or problems.


• Develops and maintains Resident relations through the courtesy of on-site personnel, promptness of maintenance calls, completion of newsletter and knowledge of community policies.


• Learn to develop professional sales techniques.


• Accompanies prospects to model apartments and discusses size and layout of rooms, available facilities, such as swimming pool and saunas, location of shopping centers, services available, and terms of lease.


• Makes follow‑up calls to prospective Residents who did not fill out an application.


• Completes lease form or agreement and collects rental deposit.


• Inspects condition of model daily and arranges for necessary maintenance.


• Compiles and updates listings of available rental units.


• Assists with the composition of newspaper advertisements.


• Contacts credit bureau, previous landlord, and employment history of prospective Residents.


• Substitutes for Assistant Manager when absent.


• Adheres to all fair housing laws.

Other

• Attend regular staff meetings.


• Attend weekly management meetings.


• Attend weekly department meetings.


• Update work order agendas weekly.


• Continuously grow and improve through training and development.

Requirements

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate’s degree (A.A.) or equivalent from two‑year college or technical school preferred; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to generate reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from clients, customers, and the general public. Bilingual a plus.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Other Skills and Abilities

Complete and submit weekly activity report, weekly traffic and leasing report, weekly off‑site marketing report in a timely and accurately. Ability to operate basic office equipment such as copier, fax, computer, typewriter, calculator and telephone.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to handle, or feel objects, tools, or controls; and reach with hands and arms and to talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and smell.

The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee primarily works indoors but occasionally works in outside weather conditions. The employee regularly works near moving mechanical office equipment parts. The noise level in the work environment is usually moderate.

At Freeman Webb, we're not just offering a job, but a fulfilling career in property management. We believe in the power of teamwork and prioritize a supportive work environment where collaboration thrives. Our brand value, "Support Each Other, Above all We're a Team," sets the tone for how we operate. We are committed to working together, empowering one another, and fostering an atmosphere where everyone's opinion and feedback are valued.

In addition to a fulfilling work culture, we provide our employees with competitive benefits, including a 401K plan, paid time off, and other valuable perks. We understand the importance of work‑life balance and strive to create an environment where our employees can thrive both personally and professionally.

When you join Freeman Webb, you become part of a family. We believe in promoting from within and nurturing the growth of our teams. Professional development and consistent training are at the core of our approach, ensuring that our employees have the tools and knowledge to excel in their roles. We celebrate our collective achievements and recognize the contribution of our diverse teams, which has earned us the honor of being named a Top Workplace in multiple cities year after year.