Leasing Professional

The Galman Group; Riverview Gardens (DE); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Long-Term Disability Insurance

Life Insurance

401(k) Retirement Plan with Employer/3

Tuition Assistance Program

$2,000 Employee Referral Reward

Paid Holidays

20% Rent Discount

Job summary

The Galman Group is seeking a Full-Time Leasing Professional to join our team. The role is primarily sales-driven with a strong emphasis on customer service, guiding prospects through the leasing process from tour to move-in, and presenting apartments in a compelling way.

You will greet prospects, qualify needs, and respond to inquiries, while ensuring models are market-ready and maintaining resident satisfaction. Excellent communication and organization are essential.

Qualifications

• High school diploma or equivalent required; college coursework desirable.
• Strong customer service and communication skills; able to work in a fast-paced environment.
• Experience with computer systems and property management software is a plus.

Responsibilities

• Greet prospects, qualify needs, and present the community and apartments effectively.
• Handle calls, emails, and texts; coordinate tours and move-in processes.
• Maintain model units and ensure cleanliness; assist with marketing and resident satisfaction.

Skills

Customer service

Sales

Communication

Teamwork

Organization

Education

High School Diploma or Equivalent

Tools

Computer systems

Web applications

Software

Job description

Description

Position Summary

We are seeking a Full-Time Leasing Professional to join our team! The Leasing Professional role is primarily a sales position with a strong emphasis on customer service and achieving property goals. As a Leasing Professional, you will manage the sales process from start to finish, presenting our apartments and communities in a compelling way by building relationships and creating excitement. You will maintain these relationships by providing excellent customer service and helping current residents resolve problems as they arise.

Benefits Overview

• Medical, Dental, and Vision Insurance
• Long-Term Disability Insurance (provided at no cost to you)
• Life Insurance (provided at no cost to you)
• 401(k) Retirement Plan with Employer Match
• Tuition Assistance Program
• $2,000 Employee Referral Reward
• Paid Holidays
• 20% Rent Discount at Any Galman Group Community
• Company Events, including the Annual Phillies Outing, Annual Holiday Celebration, participation in the Eagles Autism Challenge, and more!

Duties & Responsibilities

• Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Maintains a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet.
• Inspects models and "market ready" vacancies daily to ensure cleanliness.
• Answers incoming phone calls, texts, emails and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to assistant manager or manager when appropriate.
• Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while communicating features and benefits.
• Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction.
• Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Prepares miscellaneous resident communication as needed.
• Completes all lease paperwork including related addenda and accepts initial rents and deposits.
• Prepares Welcome gift, paperwork and keys for new residents.
• Completes Guest Card information form on all prospects, sends thank-you notes and performs follow-up.
• Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies.
• Inventories office supplies on periodic basis. Reports needs to manager.
• Organizes and files appropriate reports, leases and paperwork.
• Attends company meetings when requested.
• Assists manager and assistant manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
• Performs any additional duties assigned by assistant manager, manager or supervisor.

Requirements

Education

• High School Diploma or Equivalent (College Degree or Coursework Desirable)

Specialized Skills & Knowledge

• Prior Leasing Experience Preferred but Not Required
• Must be able to work in a fast-paced and customer service-oriented environment
• Understanding of computer systems, web applications and software.
• Performs duties under pressure and meets deadlines in a timely manner 8.
• Works as part of a team.
• High degree of flexibility with the ability to work independently
• Excellent organizational, presentation, interpersonal, written and oral communication skills
• Proven ability to engage quickly with individuals in an outgoing, friendly manner, and build and maintain relationships with business leaders