Leasing Professional

Galman Group; Newark (DE); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Long-Term Disability Insurance

Life Insurance

401(k) Employer Match

Tuition Assistance Program

$2,000 Employee Referral Reward

Paid Holidays

20% Rent Discount at any Galman Group

Company Events

Job summary

Galman Group is seeking a Full-Time Leasing Professional in Newark, Delaware. The role centers on sales with strong customer service and accountability for property goals.

You will manage the leasing process end-to-end, present communities persuasively, and maintain relationships with current residents to resolve issues. The position emphasizes professional leasing operations, market awareness, and collaboration with the team to meet occupancy targets.

Qualifications

• High School Diploma or Equivalent; college coursework desirable.
• Prior leasing experience preferred but not required.
• Strong communication and customer service skills.

Responsibilities

• Qualify prospects and present community and apartments.
• Handle calls, emails, and texts; transfer to manager when needed.
• Prepare lease paperwork and collect deposits.
• Assist with market surveys and resident communications.
• Maintain showroom models and ensure market readiness.
• Assist with reports and daily/weekly updates.

Skills

Leasing experience

Customer service

Fast-paced environment

Computer systems

Team player

Independent work

Organizational skills

Communication skills

Education

High School Diploma or equivalent

Tools

CRM/ leasing software

Job description

Description

Position Summary

We are seeking a Full-Time Leasing Professional to join our team! The Leasing Professional role is primarily a sales position with a strong emphasis on customer service and achieving property goals. As a Leasing Professional, you will manage the sales process from start to finish, presenting our apartments and communities in a compelling way by building relationships and creating excitement. You will maintain these relationships by providing excellent customer service and helping current residents resolve problems as they arise.

Benefits Overview

• Medical, Dental, and Vision Insurance
• Long-Term Disability Insurance (provided at no cost to you)
• Life Insurance (provided at no cost to you)
• 401(k) Retirement Plan with Employer Match
• Tuition Assistance Program
• $2,000 Employee Referral Reward
• Paid Holidays
• 20% Rent Discount at Any Galman Group Community
• Company Events, including the Annual Phillies Outing, Annual Holiday Celebration, participation in the Eagles Autism Challenge, and more!

Duties & Responsibilities

• Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Maintains a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet.
• Inspects models and "market ready" vacancies daily to ensure cleanliness.
• Answers incoming phone calls, texts, emails and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to assistant manager or manager when appropriate.
• Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while communicating features and benefits.
• Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction.
• Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Prepares miscellaneous resident communication as needed.
• Completes all lease paperwork including related addenda and accepts initial rents and deposits.
• Prepares Welcome gift, paperwork and keys for new residents.
• Completes Guest Card information form on all prospects, sends thank-you notes and performs follow-up.
• Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies.
• Inventories office supplies on periodic basis. Reports needs to manager.
• Organizes and files appropriate reports, leases and paperwork.
• Attends company meetings when requested.
• Assists manager and assistant manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
• Performs any additional duties assigned by assistant manager, manager or supervisor.

Requirements

Education

• High School Diploma or Equivalent (College Degree or Coursework Desirable)

Specialized Skills & Knowledge

• Prior Leasing Experience Preferred but Not Required
• Must be able to work in a fast-paced and customer service-oriented environment
• Understanding of computer systems, web applications and software.
• Performs duties under pressure and meets deadlines in a timely manner 8.
• Works as part of a team.
• High degree of flexibility with the ability to work independently
• Excellent organizational, presentation, interpersonal, written and oral communication skills
• Proven ability to engage quickly with individuals in an outgoing, friendly manner, and build and maintain relationships with business leaders