Leasing Pro: Multifamily Homes & Resident Experience

ONYX Multifamily Group; Waco (TX); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

None

Job summary

ONYX Multifamily Group in Waco, TX seeks a motivated Leasing Agent to support leasing at The Edmond. You will welcome prospective tenants, conduct tours, process applications, and coordinate screenings and documentation to secure leases.

A strong customer focus and knowledge of Fair Housing are essential. You will collaborate with marketing, maintain records, and promote units through listings and events while delivering exceptional service to residents and applicants.

Qualifications

• Multifamily experience matters for this role.
• At least 2 years of experience in Leasing, Property Management, Real Estate, or a related field.
• High school diploma or equivalent required.
• Strong communication, interpersonal, problem-solving, and conflict-resolution skills.
• Knowledge of Fair Housing requirements and applicable leasing regulations.
• Proficiency with Microsoft Office and CRM systems.
• Strong organization, attention to detail, and follow-through.
• Professional and customer-focused approach when working with prospective and current residents.
• Bachelor's degree in Business Administration, Real Estate, or a related field is preferred.
• Experience with property management software.
• Previous multifamily leasing or property management experience.
• Experience with applications, tenant screening, lease documentation, and lease negotiations.
• Experience conducting property tours and promoting available units through online listings, social media, or other marketing channels.

Responsibilities

• Welcome and greet prospective tenants, providing a positive and professional first impression.
• Assist prospective tenants throughout the leasing process by answering questions and addressing concerns.
• Build rapport with prospective and current tenants and maintain positive tenant relationships.
• Conduct property tours, showcasing available apartment homes, amenities, and communal areas.
• Highlight the features and benefits of available units and the community to prospective tenants.
• Assist prospective tenants with the application process and ensure required documentation is complete and accurate.
• Conduct tenant screenings, including background and credit checks, in compliance with company policies and Fair Housing regulations.
• Assist with lease negotiations and ensure lease agreements are thoroughly reviewed and understood by tenants.
• Explain lease terms, rent payment procedures, and applicable additional fees.
• Collaborate with marketing teams to promote available units through online listings, social media, and other marketing materials.
• Maintain current knowledge of property features, pricing, availability, and community offerings.
• Provide exceptional customer service by responding to tenant inquiries, concerns, and maintenance requests promptly and professionally.
• Maintain a responsive, helpful, and professional attitude when interacting with tenants and prospective tenants.
• Maintain accurate records of leasing activities, tenant information, and lease agreements.
• Prepare and submit leasing reports and updates as required.

Skills

Customer service

Communication

CRM systems

Microsoft Office

Organization

Education

High school diploma or equivalent

Bachelor's degree (Business Administration/Real Estate)

Tools

Property management software

CRM systems

Job description

ONYX Multifamily Group in Waco, TX seeks a motivated Leasing Agent to support leasing at The Edmond. You will welcome prospective tenants, conduct tours, process applications, and coordinate screenings and documentation to secure leases.

A strong customer focus and knowledge of Fair Housing are essential. You will collaborate with marketing, maintain records, and promote units through listings and events while delivering exceptional service to residents and applicants.