Leasing Manager - Retail Growth & Market Development

Citizens; Westwood (MA); Hybrid; USD 116,000 - 146,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental & vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens is seeking a Leasing Manager to drive growth and optimization of its 1,000+ location retail network across multiple states. The role requires leading market analysis, site selection, and lease negotiations while collaborating with brokers, architects, and cross-functional teams to ensure seamless execution from strategy to opening.

The position emphasizes financial analysis, stakeholder engagement, and data storytelling to justify business cases and support expansion plans.

Qualifications

• Bachelor's Degree required; Advanced degree preferred.
• Experience in retail real estate, market planning, and portfolio management is a plus.
• Proven ability to develop business cases and present financials to stakeholders.

Responsibilities

• Identify and evaluate new market opportunities through trade area analysis and demographics.
• Lead site selection for new branches and network optimization initiatives.
• Negotiate lease terms and coordinate with legal, brokers, and real estate partners.
• Develop and present business cases outlining financial impacts and strategic benefits.
• Collaborate with design, construction, operations and business stakeholders through project handoff.
• Travel approximately 25% to visit markets and build partner relationships.

Skills

Market analysis

Site selection

Lease negotiations

Data-driven decisions

Financial analysis

Excel

PowerPoint

Stakeholder engagement

Education

Bachelor's Degree

Master's Degree

Tools

Lucernex

Accruent

iOffice

Job description

Description

Leasing Manager - Retail Growth & Market Development

Help Shape the Future of a 1,000+ Location Retail Network

Are you prepared to be a material contributor in the expansion and optimization of Citizens retail real estate portfolio? Whether you've helped grow national or local retail real estate portfolios, this role offers the opportunity to apply your expertise on a large scale while influencing how millions of customers experience one of the nation's leading banks.

As a Leasing Manager, you'll play a critical role in the growth and optimization of a retail network spanning more than 1,000 locations across 15 states and Washington, D.C. You'll lead market analysis, site selection, lease negotiations, and cross-functional collaboration from initial market strategy through project handoff for construction and opening.

This is an opportunity to bring a retail developer's mindset into a highly visible role where your work directly impacts market expansion, customer accessibility, and long-term business growth.

What You’ll Do

• Identify and evaluate new market opportunities through trade area analysis, demographic research, competitive intelligence, and consumer insights.
• Lead the site selection process for new branch openings, relocations, and network optimization initiatives.
• Partner with brokers, architects, and consultants to perform due diligence and assess location viability.
• Develop and present business cases that clearly articulate financial impacts, strategic benefits, and market opportunities.
• Negotiate lease terms and business points alongside legal, brokerage, and real estate partners.
• Collaborate closely with design, construction, operations, and business stakeholders to ensure a seamless transition from site acquisition through project execution.
• Serve as the primary real estate partner for assigned markets, providing ongoing updates and strategic recommendations.
• Travel approximately 25% to visit markets, evaluate sites, and develop relationships with local partners.

What Makes You a Great Fit

We're especially interested in professionals who have supported the growth of retail, restaurant, hospitality, convenience, or service-based brands and understand what it takes to successfully expand a physical footprint.

You may have experience in:

• Store development
• Real estate and market planning
• Site selection
• Leasing and negotiations
• Retail expansion strategy
• New store opening programs
• Franchise development
• Market optimization and portfolio management

What You’ll Bring

• Experience supporting multi-site retail growth, market expansion, or commercial real estate initiatives.
• Strong understanding of trade area analysis, site selection criteria, occupancy costs, and key retail performance drivers.
• Ability to tell a compelling story with data and influence decisions across diverse stakeholder groups.
• Proven success managing multiple projects and priorities in a fast-paced environment.
• Strong financial and analytical skills with the ability to evaluate opportunities and business cases.
• Excellent communication, negotiation, and relationship-building capabilities.
• Advanced proficiency with Excel and PowerPoint.
• Experience with real estate technology platforms such as Lucernex, Accruent, iOffice, or similar tools is a plus.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
• Bachelor's Degree
• Preferred Qualifications
• Master's Degree
• Corporate real estate designations (MCR, QPCR, etc...)

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F 8:30-5 this role is 4 days in Office 1 day remote. This role can be performed in our Westwood MA Office or our Johnston RI office.

Pay Transparency

The salary range for this position is $116,000.00- $146,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is

based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits

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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

12/31/2026