Leasing Manager

Middleburg Communities; Wilmington (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) match

Paid time off

Educational reimbursement

Job summary

Middleburg Communities in Wilmington, NC, is seeking an experienced Leasing Manager to oversee apartment leasing operations and lead by example in customer service, financial oversight, and team leadership.

The role emphasizes leasing office administration, achieving NOI goals, occupancy targets, and maintaining a quality living environment for residents with a positive team culture.

Qualifications

• High school diploma or equivalent with 3 years leasing/property management experience; or 4-year degree with 1-year leasing/property management experience.
• 2 years of related experience in sales, customer service, or marketing.
• Proficient with Office365, Outlook, and Excel; working knowledge of Landlord Tenant Laws and Fair Housing mandates.

Responsibilities

• Process OneSite input, rent collections, delinquencies, and daily banking deposits.
• Support revenue goals through occupancy, ancillary income, and market incentives; monitor NOI.
• Prepare payroll reporting and variance analyses; manage A/R and A/P.

Skills

Leasing

Property management

Customer service

Sales experience

Office software

Fair Housing knowledge

Communication skills

MS Office

Education

High school diploma

Bachelor's degree

Tools

OneSite

MS Office

Property management software

Job description

Brief Description

Middleburg is currently hiring a experienced Leasing Manager. Under the direction of the Property Manager, the Leasing Manager is responsible for excellent customer service in the coordination of all aspects of apartment leasing operations and acts in that capacity in the absence of the Property Manager. Emphasis on the administration of the leasing office, assistance in monitoring the financial operations of the property for maximization cash flow while preserving assets, achievement of budgeted NOI, providing a quality living environment for residents, establishing a positive working environment for property team members, and leading by example.

Brief Description

Middleburg is currently hiring a experienced Leasing Manager. Under the direction of the Property Manager, the Leasing Manager is responsible for excellent customer service in the coordination of all aspects of apartment leasing operations and acts in that capacity in the absence of the Property Manager. Emphasis on the administration of the leasing office, assistance in monitoring the financial operations of the property for maximization cash flow while preserving assets, achievement of budgeted NOI, providing a quality living environment for residents, establishing a positive working environment for property team members, and leading by example.

Position Overview

Financial/Administrative:

• Responsible for OneSite input, timely rent collection, delinquencies, banking activities with daily deposits, preparation of collection documents, personally contacting residents to collect overdue rent, collecting late charges, and making court appearances when necessary.
• Assist in meeting revenue goals, through maintaining or exceeding occupancy budget, ancillary income, market incentives, resident retention, and monitoring property’s financial performance as it compares to the annual operating budget.
• Responsible for all administrative functions; accuracy and timely preparation of OneSite reporting documentation including A/R, A/P, and monthly variance reports.
• Responsible for maintaining accurate payroll reporting including e-time editing and bonus preparation.

Marketing:

• Establish, monitor, and track the performance of leasing team members; input daily traffic numbers, maintain the closing ratio of 33%, perform at 85%+ on shopping reports, verify the leasing team’s understanding of rental policies and goals.
• Lease apartments, respond to telephone inquiries, qualify applicants, show apartments, and prepare all move-in paperwork. Manage renewals; track lease expirations, and prepare lease expiration letters and renewal leases.
• Maintain ongoing, in-depth knowledge of the associated market to give a competitive edge, perform monthly market studies, and physically shop competition bi-monthly.
• Assist in monitoring compliance with Fair Housing regulations and other laws as they relate to property-specific guidelines in occupancy standards.
• Assist in monitoring service operations to ensure vacant apartments are in market-ready condition within Mission-approved standard downtime. Walk tour route, inspect market readies, and model each morning.

Customer Service:

• Assist in planning and preparation of resident functions and community newsletter.
• Daily walk the property for curb appeal, condition, and safety making appropriate recommendations for improvement.
• Assist in monitoring service operations to ensure service requests are completed within 24 hours; curb appeal standards are met per the Regional Property Manager’s Inspection Report.
• Accept and enter resident service requests. Ensure excellent customer service by answering the phone within Mission's approved number of rings, providing same-day or maximum 24-hour follow-up, and displaying a courteous and professional attitude toward all customers at all times.
• Advise the Property Manager of conditions of the community affecting the resident's safety, dissatisfaction, and to preserve the asset.
• Available for emergencies, on-call duties, resident functions, community-affiliated functions, and weekends.

People Development:

• Assist Property Manager in recruiting and selecting team members, understanding and adhering to the hiring policies and procedures.
• Assist Property Manager in training, coaching, and mentoring team members; ensure team members receive the necessary training and adhere to company policies and procedures.
• Provide ongoing feedback to team members. Assist the Property Manager in evaluating team members and taking corrective action as necessary according to company policy.
• Lead by example. Take accountability for your actions on the property.
• Perform other duties as required.

Requirements

Desired Knowledge and Experience:

• High school diploma or equivalent and 3 years of leasing/property management experience; or 4-year degree and 1-year leasing/property management experience.
• 2 years of related experience in sales, customer service, or marketing experience.
• Proficient computer skills including Office365, Outlook, and Excel
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates, and other legal issues affecting property management.
• Basic knowledge of office equipment including printers, telephones, etc.
• Excellent communication skills, both verbal and written.
• Knowledge of personal computers, Internet applications, and property management software.

Summary

What we can offer you-

• Great benefits- We offer comprehensive health and wellness benefits tailored to meet your needs. Choose from three medical plan options, including a company-funded HSA plan with 100% premium coverage for employees. We also provide subsidized options for additional family members, as well as dental and vision plan choices. Other benefits include paid time off, paid volunteer time, and company-paid holidays, a 401(k) match, employer-paid Life and AD&D insurance, and educational reimbursement to support your growth.
• A job that challenges you- Middleburg strives for excellence in knowledge, service, and integrity. Excellence in knowledge means that Middleburg recruits and trains top-notch Team Members who are experts in their field and who continue to improve their industry knowledge. Team Members work together to provide excellent customer service that exceeds customers' expectations.
• Great Culture- We embrace a culture of responsible leadership at all levels of our organization that encourages initiative to advance our mission and vision. We honor the dignity of all people, embrace differences, value new ideas, demonstrate empathy, and strive to promote a caring and supportive environment for all. Our team is building a better world, one community at a time.

Who is Middleburg Communities?

At Middleburg Communities, we share a vision for greater value creation through community impact. Our success is rooted in a genuine desire to serve our local communities in thoughtful and holistic ways. By enhancing the lives of others, we contribute positively to neighborhoods and maximize real returns for our partners.

Middleburg is a fully integrated real estate investment, development, and construction firm focused on rental housing in high-growth markets across the southeastern United States. Since 2004, the company has acquired and developed over 22,000 apartment units, executing approximately $3 billion in transactions, and is one of the most active developers and builders of rental housing in the nation with approximately $1 billion in recurring annual development value.

https://middleburg.com/

Middleburg Communities is an equal-opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.