Leasing Consultant

Middleburg Communities; Glen Allen (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) match

Paid time off

Job summary

Middleburg Communities is seeking an experienced Leasing Consultant to manage the leasing process, assist with resident relations, and drive occupancy at a Virginia property. You will tour the community, qualify prospects, show apartments, and process move‑in paperwork to company standards.

You will use RealPage/OneSite to track availability, respond to inquiries, and support renewal activity, with a focus on excellent customer service in a fast‑paced environment.

Qualifications

• 1-year customer service or sales experience.
• Excellent English communication skills, verbal and written.
• Experience with property management software is a plus.

Responsibilities

• Manage all aspects of the leasing process, including showing apartments and preparing move‑in paperwork.
• Generate interest by touring property and answering questions about amenities and local community.
• Maintain market knowledge and track activity using on-site software.
• Follow up with prospects to finalize leases and renewals.
• Ensure timely entry of data into the system.

Skills

Customer service

Leasing

Sales

Communication

Education

High School Diploma

Bachelor’s degree preferred

Tools

RealPage

OneSite

Job description

Brief Description

Middleburg is currently hiring an experienced Leasing Consultant to help manage the leasing process and assist with resident relations. We are looking for an enthusiastic person who enjoys helping customers, has a desire for excellence, enjoys working in a fast‑paced environment where no day is ever the same and strives to meet all goals.

Position Overview

Leasing

• Manage all aspects of the leasing process, including leasing apartments, maintaining lists of available apartments, responding to telephone inquiries, qualifying prospective residents, showing apartments to company standards, and preparing all move‑in paperwork.
• Generate interest in the community by touring the property with prospects and answering questions about the amenities, local community, and other property details.
• Maintain market, demographic, economic, and community knowledge. Conduct monthly telephone market surveys and bi‑monthly physical shop.
• Use the on‑site property management software (RealPage, OneSite, etc.) to track apartment availability, record traffic, and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Promote resident and business referrals and conduct outreach programs.
• Develop and monitor merchant/neighborhood referral programs for move‑in packets, newsletters, and resident retention.
• Telemarket, cold‑call, set appointments, and proactively contact prospective businesses.
• Follow up with prospects and new residents to ensure satisfaction by sending e‑mails, thank‑you notes, and cards or making telephone calls within 2 hours or other contacts to finalize decisions to lease and/or renew.
• Ensure timely and accurate entry of prospect and resident data into the software system.

Administrative

• At move‑in, inspect the apartment with the new resident, fill out move‑in inspection forms, and review all leasing paperwork and property rules.
• Manage lease renewal program by preparing lease renewal letters and packages for residents, tracking lease expirations, recording notices to vacate and interviewing residents for reasons, meeting with and contacting renewing residents in advance of move‑out dates, preparing lease expiration letters, and renewal leases.
• Ensure that lease renewal documents are signed and implemented, as well as all fees and/or deposits collected in a timely manner.
• Comply with all Fair Housing regulations and other laws as they relate to property‑specific guidelines and occupancy standards.

Marketing & Customer Service

• Execute all marketing activities to drive traffic to the property and create a lasting first impression.
• Maintain market knowledge with weekly telephone inquiries and monthly physical market shops.
• Review collateral and advertising and make recommendations on market strategies to the Community Manager and Marketing department.
• Deliver unmatched service to residents to exceed their expectations while maintaining resident retention.
• Assist in the planning and preparation of resident functions.
• Walk the property for curb appeal and overall property appearance.
• Advise the Community Manager of conditions in the community affecting the resident’s safety and dissatisfaction or the property’s preservation.
• Be available for emergencies, resident functions, community‑affiliated events, and weekends.

Requirements

• High school diploma or equivalent. Bachelor’s degree is preferred.
• 1‑year customer service or sales experience. Previous leasing experience is a plus.
• Excellent English communication skills, both verbal and written.
• RealPage experience preferred.
• Basic computer skills in a Windows environment; knowledge of internet navigation, applications, and accounting and property management software.

Physical Requirements

• Requires the use of telephones and computers.
• Must be able to walk apartments and grounds including steps, frequently.
• Occasionally requires lifting 20 pounds or less.
• May require driving a golf cart.

Work Schedule & Location

• Will normally work weekdays and weekends; hours may vary to meet the business needs of the property.

What we can offer you

• Great benefits – we offer comprehensive health and wellness benefits tailored to meet your needs. Choose from three medical plan options, including a company‑funded HSA plan with 100% premium coverage for employees. We also provide subsidized options for additional family members, as well as dental and vision plan choices. Other benefits include paid time off, paid volunteer time, and company‑paid holidays, a 401(k) match, employer‑paid life and AD&D insurance, and educational reimbursement to support your growth.
• A job that challenges you – Middleburg strives for excellence in knowledge, service, and integrity. Excellence in knowledge means that Middleburg recruits and trains top‑notch team members who are experts in their field and who continue to improve their industry knowledge. Team members work together to provide excellent customer service that exceeds customers’ expectations.
• Great culture – we embrace a culture of responsible leadership at all levels of our organization that encourages initiative to advance our mission and vision. We honor the dignity of all people, embrace differences, value new ideas, demonstrate empathy, and strive to promote a caring and supportive environment for all. Our team is building a better world, one community at a time.

Middleburg Communities is an equal‑opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam‑era veteran.