Leasing Manager

Golfwesthaven; Franklin (TN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, Vision & Dental benefits

401k with strong match

Paid time off

Job summary

Southern Land Company in Franklin, TN seeks a full-time Leasing Manager for the Astor Club & Residents at Westhaven luxury active adult community. You will manage tours, lease processes, and client relations while maintaining CRM records and delivering exceptional service.

The position emphasizes market awareness, coordination of move-ins, and collaboration with management to meet occupancy and retention goals. Salary ranges between $65k–$75k annually.

Qualifications

• High school diploma or equivalent required.
• 3+ years leasing or sales experience preferred.
• Experience in Active Adult/Independent living spaces preferred.
• Fair Housing training preferred.

Responsibilities

• Serve as the primary contact for prospective and current residents, delivering exceptional customer service and fostering a welcoming community atmosphere.
• Conduct apartment tours, identify needs, and present features to achieve leasing goals.
• Maintain knowledge of the community, market conditions, and industry trends to support leasing and marketing.
• Manage prospect, applicant, resident, and leasing activity within the CRM and PMS with accurate documentation and follow-up.
• Respond promptly to inquiries ensuring company response standards are met and leads are nurtured through the leasing cycle.
• Process lease applications, verify documents, prepare leases, collect rents and deposits, and maintain files.
• Coordinate move-in readiness with inspections, key prep, and required documentation.
• Support resident retention through lease renewals, communications, events, and programs.
• Assist with outreach marketing, advertising, events, and resident appreciation programs to boost occupancy.
• Lead efforts to enhance the community’s online presence and reputation through reviews and feedback.

Skills

Strong interpersonal skills

Excellent communication

Organizational skills

Time management

Customer service

Education

High school diploma or equivalent

3+ years leasing or sales experience

Experience in Active Adult/Independent living spaces preferred

Fair Housing training

Tools

Microsoft Office

Yardi

Job description

Our full-service company is comprised of planning, architecture, design, construction, marketing, and resident experience professionals-all in-house and working together every day to envision and create uniquely beautiful places.

Position Summary

Southern Land Company, a national real estate development and construction firm, is seeking a full-time Leasing Manager to join our dynamic team at our Luxury Active Adults-Plus Flagship, in Franklin, TN, pre-leasing in 2026.

Southern Land is offering an exciting opportunity for an individual who is passionate about providing world-class customer service.The successful candidate will demonstrate strong interpersonal skills with the ability to work independently, handling and prioritizing multiple tasks in a fast-paced work environment.The candidate should possess excellent organizational and communication skills with an emphasis on attention to detail.Professional standard of appearance and weekend hours required.The salary range for this role is $65-$75K based on experience.

Astor Club & Residents at Westhaven is a luxury active adult community and private club located in historic Franklin, TN opening in 2027.

Primary Responsibilities

• Serve as the primary point of contact for prospective and current residents, delivering exceptional customer service and fostering a professional, welcoming community atmosphere.
• Conduct apartment tours, identify prospective resident needs, and effectively present community features, benefits, and available apartment homes to achieve leasing goals.
• Maintain in-depth knowledge of the community, local market conditions, competitors, neighborhood amenities, and industry trends to support leasing and marketing efforts.
• Manage all prospect, applicant, resident, and leasing activity within the CRM and Property Management System (PMS), ensuring accurate documentation and timely follow-up.
• Respond promptly to phone, email, internet, and walk-in inquiries, maintaining company response standards and nurturing leads through the leasing cycle.
• Process lease applications, verify required documentation, prepare lease agreements and related paperwork, collect rents and deposits, and maintain organized resident and leasing files.
• Coordinate move-in readiness by ensuring apartment inspections, key preparation, and all required documentation are completed prior to resident move-in.
• Support resident retention initiatives by assisting with lease renewals, resident communications, renewal outreach, resident events, and programs designed to enhance resident satisfaction and retention.
• Assist with outreach marketing, advertising initiatives, community events, and resident appreciation programs to increase occupancy and strengthen community engagement.
• Lead efforts to enhance the community’s online presence and reputation by encouraging resident feedback, monitoring reviews, and supporting positive online ratings.
• Prepare and maintain required reports, including traffic reports, marketing outreach activities, leasing metrics, daily checklists, and other operational documentation.
• Collaborate with management to achieve occupancy, retention, customer service, and financial performance objectives while ensuring compliance with company policies and procedures.

Skills/Knowledge/Experience

• Strong working knowledge of Microsoft Office & Yardi products.
• Ability to keep sensitive information highly confidential.
• Excellent written and verbal communication skills.
• Strong interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person.
• Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
• Ability to work independently, prioritize work and ask for further clarification when necessary.
• Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.

Education and Experience

• High school diploma or equivalent
• 3+ years prior leasing or sales experience
• Experience working in Active Adult/Independent living spaces preferred
• Fair Housing training

Preferred Qualifications

• Lease-up experience
• Property management experience with focus on lease-up and mixed-use communities
• Experience with YARDI

Company Overview

Southern Land Company believes that community is the heart of every successful development project. With that as our starting point, we create residential developments around the country that provide a generous, comfortable lifestyle to those that call them home. In support of our single family and multifamily projects, we also undertake key retail, office, and recreation developments to craft convenient, complete communities. We believe in big ideas and paying attention to every detail required to realize them.

• A strong brand recognized for quality, performance, and artistry
• Guiding principles of creativity and innovation
• An open mind for new ideas and creative methods
• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more!

Southern Land Company is an Equal Opportunity Employer (EOE) and we seek to create an inclusive workplace that embraces diverse backgrounds, life experiences and perspectives. Southern Land Company offers a competitive benefits package, including 401k and paid time off. Southern Land Company is a Drug Free Workplace. For more information, please visit our website at www.southernland.com.

The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.