Leasing Manager

Invitation Homes Inc.; Charlotte (NC); On-site; USD 80,000 - 139,000; Full time

Benefits offered by this job

Competitive pay bonus program

Generous paid time off and holidays

401(k) with company matching

Casual dress and great work culture

Team events and employee resource-gou.

Diversity and inclusion initiatives

Job summary

Invitation Homes seeks a Leasing Manager to lead the Leasing team from inquiry to residency, driving occupancy, revenue, and a high-quality resident experience. You will supervise the leasing process, ensure adherence to policies, and partner with local leadership to meet financial goals across the assigned market.

The role requires 3+ years in residential leasing with leadership experience, knowledge of housing laws, and proficiency in Yardi Voyager and Salesforce.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Minimum three years of residential leasing or related experience.
• 1+ year of experience in a team lead or manager role.
• Real estate license (if required by state) and a valid driver's license.
• Knowledge of federal fair housing laws and local housing provisions.
• Working knowledge of Microsoft Outlook, Word, Excel; proficiency in Yardi Voyager and Salesforce preferred.
• Excellent customer service and interpersonal skills; strong written and verbal communication.
• Proactive, self-directed, highly motivated, and able to multi-task.
• Ability to read financial statements and perform moderate mathematical functions.
• Willingness to travel within the assigned portfolio.

Responsibilities

• Provide daily supervision of the Leasing team handling new leases and renewals.
• Drive performance and hold team members accountable for occupancy, rent growth, and resident experience.
• Partner with local leadership to implement initiatives that optimize resident service and financial goals.
• Ensure compliance with policies and procedures to meet quality standards.
• Deliver frequent performance feedback to team members.
• Troubleshoot issues related to home condition, marketing tools, smart home tech, resident portal, or other platforms.
• Perform additional duties as assigned.

Skills

Customer service

Interpersonal skills

Communication skills

Time management

Proactive

Team leadership

Negotiation

Multi-tasking

Education

High school diploma or equivalent; college degree preferred

Tools

Outlook

Word

Excel

Yardi Voyager

Salesforce

Job description

Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives.

The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team

As a Leasing Manager at Invitation Homes, you are responsible for implementing the company’s strategies to achieve occupancy, revenue, and customer goals by facilitating a consistent, high-quality end-to-end resident experience from initial inquiry through the duration of the residency. This includes but is not limited to the following tasks:

• Providing daily supervision of the Leasing team responsible for handling the new lease and renewal process
• Driving performance and hold team members accountable to meet occupancy, rent growth and resident experience objectives
• Partnering with local leadership to implement initiatives and processes that optimize the resident service experience and achieve financial goals for the assigned market(s)
• Ensuring the team follows policies, processes, and procedures to function according to quality standards and operating objectives
• Delivering frequent and robust performance feedback to team members
• Troubleshooting issues with respect to home condition, marketing tools, smart home technology, Invitation Homes resident portal, or any other platforms or resident-facing programs that impact performance
• Performing other duties as assigned

Your Experience Includes

• High school diploma or equivalent is required, college degree is preferred
• Minimum three years of residential leasing or related experience
• 1+ year of experience in a team lead or manager role
• Real estate license (if required by state), any other licenses and/or certifications as required by state law, and a current driver's license, automobile insurance
• Comprehension of federal fair housing laws and any applicable local housing provisions
• Working knowledge of Microsoft Outlook, Word, Excel; proficiency in Yardi Voyager and Salesforce preferred
• Excellent customer service and interpersonal skills; professional verbal and written communication skills; and strong organizational and time-management skills
• Must be proactive, self-directed, highly motivated, and able to multi-task
• Ability to perform moderate mathematical and accounting functions and read and comprehend financial statements and reports
• Ability to negotiate, influence and gain consensus; close a sale
• Extensive travel within assigned portfolio required
• Ability to be at work on a regular and consistent basis including weekends and non-traditional holidays if needed
• Must have reliable vehicle transportation to conduct reviews at any home with associates as scheduled

Why Us

• We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate:
• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.

Build a foundation here and apply today!

Salary Range

The salary range for this position is: $79,987.50 - $138,645.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

• Annual bonus program

• Health, dental, vision, and life insurance

• Long-term and short-term disability insurance

• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

• 401(k) with company matching contributions

• Awesome work environment with casual dress

• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail].