Leasing & Front Desk Specialist — On-Site Impact

VOA Illinois; Chicago (IL); On-site; USD 35,464 - 42,432; Full time

Benefits offered by this job

Medical/Dental/Vision

403(b) with employer match

Paid Time Off

Early wage access through Payactiv

PSLF eligible employer

Life Insurance

FSA / HSA

EAP

Referral program

Job summary

VOA Illinois is seeking a Leasing Specialist/Receptionist for Hope Manor II in Chicago to manage front‑office, leasing, and resident services, ensuring accurate records and positive resident relations. This full‑time, in‑office role handles rent collections, payments, inquiries, site visits, applications, and data entry in the on‑site property management system.

Collaborating with the property team, you will support renewals, resident events, safety adherence, and general administration in a

Qualifications

• Requires a high school diploma or equivalent.
• Excellent organization and customer service skills.
• Effective communication with a variety of personnel.
• Ability to communicate with clients and employees.
• Proficient in Microsoft Office Word/Excel.
• Some Saturdays may be necessary to complete tasks.

Responsibilities

• Work with property manager to maximize revenues and adhere to budgeted costs.
• Assist with daily rent collections and processing payments per policy.
• Answer telephone inquiries and schedule site visits.
• Greet visitors and direct them to the appropriate party.
• Assist prospects with applications and verifications per standards.
• Maintain resident forms and data in the on-site system.
• Assist with audits and file preparations for investors and management.
• Prepare and post weekly/monthly calendars of events.
• Support renewals and resident relations, including safety compliance.
• Coordinate maintenance requests and follow through with the team.

Skills

Organization skills

Customer service

Communication

MS Office (Word/Excel)

Flexibility on Saturdays

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

VOA Illinois is seeking a Leasing Specialist/Receptionist for Hope Manor II in Chicago to manage front‑office, leasing, and resident services, ensuring accurate records and positive resident relations. This full‑time, in‑office role handles rent collections, payments, inquiries, site visits, applications, and data entry in the on‑site property management system.

Collaborating with the property team, you will support renewals, resident events, safety adherence, and general administration in a