Leasing Consultants - Hanover Bala Cynwyd

International Executive Service Corps; Northern (KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonuses

Housing discount

401(k) plan

Paid time off

Job summary

Hanover Company is seeking experienced Leasing Consultants for their luxury apartment community at Hanover Bala Cynwyd in Bala Cynwyd, PA. You will assist with tours, lease processing, and resident relations while managing the Entrata dashboard and supporting property-wide operations.

The role requires strong customer service, exceptional organization, and flexibility to work weekends/evenings. Competitive salaries, bonuses, and comprehensive benefits are included.

Qualifications

• Strong customer service skills with the ability to build rapport quickly and respond professionally to residents and prospects.
• Excellent organizational and time-management abilities with meeting deadlines.
• Attention to detail, especially in written communication (spelling/grammar).

Responsibilities

• Deliver exceptional service in all interactions with prospects and residents.
• Conduct tours, answer inquiries, and guide prospective residents through the leasing process.
• Manage Entrata dashboard to ensure timely follow-ups and addressed interactions daily.
• Understand lease documents and ensure completion prior to resident move-in with final approval from Property Manager.
• Support marketing relationships to enhance leasing traffic.
• Assist with advertising material preparation and planning under the guidance of the Property Manager.
• Maintain knowledge of market rental rates, concessions, and occupancy trends.
• Assist with property upkeep and curb appeal.
• Conduct daily inspections of model units and tour paths to maintain a welcoming appearance.
• Report maintenance issues promptly to ensure a safe environment.

Skills

Customer service

Organization

Attention to detail

Entrata knowledge

MS Office

Team player

Weekend/evening availability

Job description

Hanover Company is looking for experienced Leasing Consultants for their luxury apartment community at Hanover Bala Cynwyd in Bala Cynwyd, PA. This property offers luxury living in Philadelphia’s prestigious Main Line, conveniently located just moments from Center City Philadelphia. Residents will enjoy exceptional amenities, while studio to three-bedroom apartment homes feature thoughtfully designed interiors, modern layouts, and sophisticated designer finishes throughout.

Leasing Consultants will assist with tasks associated with managing and overseeing the property operations at the site level.

Key Responsibilities

• Deliver exceptional service in all interactions with prospects and residents.
• Conduct tours, answer inquiries, and guide prospective residents through the leasing process.
• Accurately manage the Entrata dashboard to ensure timely follow-ups, contact requests, and pending interactions are addressed daily.
• Develop a strong understanding of all lease documents (i.e., rental application, rental agreement, rules and regulations, Making Life Easy Maintenance Package) and ensure completion and compliance prior to resident move in, with final approval from Property Manager.
• Strive for Five by meeting or exceeding expectations for secret shops, both individually and as a team.
• Build and maintain strong marketing relationships with local businesses, preferred employers, and community organizations to enhance leasing traffic.
• Assist with advertising material preparation and planning under the guidance of the Property Manager.
• Maintain competitive market knowledge, including rental rates, concessions, occupancy trends, and leasing activity of comparable properties.
• Assist with Property Manager in maintaining the property's overall curb appeal.
• Conduct daily inspections of model units, available apparent, and the entire tour path to ensure a pristine and welcoming appearance.
• Identify and report any liability or maintenance issues promptly to ensure a safe and attractive environment for prospects and residents.
• Assist residents with lease renewals, transfers, and move-outs, ensuring seamless transitions and a positive resident experience.
• Proactively contact residents at least 60 days prior to lease expiration and maintain accurate renewal tracking using the designated spreadsheet.
• Plan and participate in monthly resident events in accordance with Hanover expectations.
• Support resident retention strategies through effective communication and exemplary service. Promptly escalating resident concerns to the Property Manager when resolution is beyond your scope.
• Meet or exceed social media content standards and contribute to maintaining a positive online reputation.
• Solicit survey responses and respond thoughtfully to resident feedback.
• Participate monthly in the 10 Ways to Play Like a Champion Awards Program.
• Review and respond according to any inquiries from the Global Support Services Team to address operational inquiries and improvements.
• Adhere to reporting schedule as assigned by the Property Manager, Regional Manager, Accounting, Equity Partner and other departments.
• Assist with general site operations as directed to support efficient and cost-effective management of the community.
• Represent the property and Hanover professionally in all interactions, including timely and courteous email communication.
• Uphold the "Making Life Easy™" standard in service delivery to residents, prospects, and team members.
• Adhere to Hanover’s uniform and appearance policy.
• Perform additional duties as assigned.

Required Skills & Abilities

• Strong customer service skills with the ability to build rapport quickly, listen actively, and respond professionally to the needs of prospects, residents, and team members.
• Strong organizational and time-management skills with the ability to meet deadlines.
• Excellent attention to detail, particularly in written communication (spelling and grammar).
• Knowledge of Entrata or similar property management software preferred. Intermediate skill level in Microsoft Office Suite (Word, Excel, Teams, and other relevant software applications or tools).
• Positive attitude, strong interpersonal skills, and the ability to work collaboratively in a team-oriented environment.
• Must be able to work weekends, evenings, holidays and flexible hours as needed.

Physical Requirements

• Must be able to communicate clearly and effectively with residents, prospects, vendors, and team members, both in person, over the phone and via email.
• Must be able to operate standard office equipment, including computers, printers, phones, and copiers.
• Must be able to sit or stand for extended periods of time, including walking the property in varied weather conditions, conducting tours, and attending meetings.
• Must be able to move freely throughout the community, including climbing stairs, walking on uneven surfaces, and accessing multi-level buildings without elevators.
• Must be able to lift and carry up to 20 pounds (e.g., marketing materials, packages, or office supplies).
• Must have the visual acuity to read and interpret documents, screens, and property layouts.
• Must have the manual dexterity to use a computer keyboard and handle paperwork efficiently

Hanover offers competitive salaries, quarterly bonuses, upward mobility, housing discount, and a robust benefits program which includes paid time off (vacation, sick, holiday), comprehensive medical, dental, vision, life and disability insurance plans, flexible spending accounts, and 401(k) with company match.