Leasing Consultant-Xander

Crawford Hoying; Columbus (OH); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Crawford Hoying in Columbus, OH is seeking a Leasing Consultant to lease apartment homes and maintain strong occupancy. You will greet prospects, present community features, and process guest cards and leases with accuracy.

Onsite role, hours Tue-Fri 9:00-5:30 and Sat 9:30-3:00, with weekend availability. The position offers hourly pay of $18-$19 plus commission and a suite of benefits including health, dental, vision, life insurance, 401(k), and PTO.

Qualifications

• Experience in sales or customer service environment.
• Strong customer service orientation and dedication to meet/exceed expectations.
• Basic math and computer skills.
• Working knowledge of property management software or ability to learn.
• Valid driver’s license and reliable transportation.
• Ability to develop rapport with people.
• Good written and verbal communication skills.
• Proficiency with Microsoft Office products, including Excel.
• High school diploma or equivalent.

Responsibilities

• Greet prospective residents, determine their needs, present available homes, and handle calls with professionalism.
• Process guest cards, applicant data, leases, and renewals; assist with verification and follow-up.
• Monitor accounts receivable and delinquencies; prepare reports and communications for the Community Manager.
• Support turnover activities and market surveys; maintain organization of leases and documents.

Skills

Customer service

Sales

Communication

Microsoft Office

Excel

Basic math

Rapport building

Education

High school diploma or equivalent

Tools

Property management software

MS Excel

Job description

Summary

The Leasing Consultant is responsible for leasing apartment homes and maintaining a high level of occupancy in an assigned residential community. The Leasing Consultant responds to all rental inquires by utilizing appropriate sales techniques, marketing plans, and approved marketing material. Crawford Hoying is dedicated to exceptional customer service, and this employee is expected to use customer service as a guiding principle when interacting with residents, guests, and coworkers, and when handling challenging situations.

Job Responsibilities

• Greet prospective residents, determine their needs and preferences, and professionally present available apartment homes; communicate features and benefits of the community; answer incoming calls and handle each one with professionalism; complete guest card information for all prospects, and follow up as appropriate; enter all guest cards and applicants into the computer system on the same day; accurately complete leases and renewal applications, assist with verification, and notify prospective residents of results; generate miscellaneous resident communication as needed; maintain awareness of local market conditions and trends; contribute ideas to the Community Manager for marketing the property and for improving resident satisfaction; maintain a professional and friendly atmosphere in the leasing office and all areas where prospective residents and residents meet; maintain a professional appearance in accordance with uniform requirements.
• Complete opening and closing duties in accordance with company business hours on weekends and/or other times as directed by the Community Manager; physically inspect property when on grounds, pick up litter, and report any service needs to the maintenance staff; inspect move-outs and vacancies as needed; ensure a neat and clean appearance of the clubhouse; clean areas as needed; inspect models and market‑ready vacancies daily to ensure cleanliness.
• Monitor and collect accounts receivable and delinquencies; compile accounts payable for the Community Manager’s disposition; assist with turnover activities; determine charges for damages by occupants; inventories office supplies and report needs to the Community Manager; organize and file leases, reports, and other business‑related documents; assist the Community Manager in preparation of daily and weekly reports, resident communications, move‑out inventory, market surveys, etc.; assist in handling resident issues, including service requests, in a timely manner; distribute written communication to residents as needed.
• Perform other duties as assigned.

Performance Objectives

• The 7 Core Values that Crawford Hoying has established to maintain its desired culture
• Community net operating income
• Occupancy
• Resident retention
• Curb appeal
• Closing ratios
• Customer service feedback
• Delinquency
• Team membership

Preferred Knowledge, Skills, Education, and Experience

• Experience working in a sales or customer service environment
• Strong customer service orientation and a dedication to meet and exceed customer expectations
• Basic math and computer skills
• Working knowledge of or ability to learn property management software
• Valid driver’s license and reliable transportation
• Ability to develop a rapport with people
• Good written and verbal communication skills
• Proficiency with Microsoft Office products, including Excel
• High school diploma or equivalent

Work Environment

The Leasing Consultant works onsite at an apartment community and regularly interfaces with external and internal customers, residents, and vendors. Hours are Tuesday-Friday 9:00am-5:30pm and Saturday 9:30am-3:00pm. The Leasing Consultant should be flexible and readily available, depending on the needs of the property.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour plus commission

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental Pay:

• Commission pay

Experience:

• Customer service: 1 year (Required)
• Property management: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location