Leasing ConsultantThe Banks

Crawford Hoying

Cincinnati (OH)

On-site

USD 45,847,000 - 51,577,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

The Crawford Hoying Cincinnati leasing team is seeking a Leasing Consultant to lease apartment homes and maintain high occupancy at an assigned community. You will respond to rental inquiries using sales techniques and approved marketing materials, delivering outstanding customer service.

You will greet prospects, present options, process leases and renewals, and coordinate with maintenance and management to ensure resident satisfaction. On-site, 8:00 am to 6:00 pm, weekend shifts may apply.

Qualifications

Experience in sales or customer service.
Strong customer service orientation and ability to meet/exceed expectations.
Basic math and computer skills.
Familiarity with property management software.
Valid driver's license and reliable transportation.
Ability to develop rapport with people.
Excellent written and verbal communication.
Proficiency with Microsoft Office, including Excel.
High school diploma or equivalent.

Responsibilities

Greet prospects, present apartments, collect guest cards, and enter data.
Assist with leases/renewals, verify information, and notify results.
Support marketing, reporting, and resident communications.
Maintain a clean, professional leasing office and property areas.

Skills

Sales experience

Customer service orientation

Basic math and computer skills

Property management software

Driver's license

Rapport with people

Written and verbal communication

Microsoft Office / Excel

Education

High school diploma or equivalent

Job description

Summary

The Leasing Consultant is responsible for leasing apartment homes and maintaining a high level of occupancy in an assigned residential community. The Leasing Consultant responds to all rental inquires by utilizing appropriate sales techniques, marketing plans, and approved marketing material. Crawford Hoying is dedicated to exceptional customer service, and this employee is expected to use customer service as a guiding principle when interacting with residents, guests, and coworkers, and when handling challenging situations.

Job Responsibilities

Greet prospective residents, determine their needs and preferences, and professionally present available apartment homes; communicate features and benefits of the community; answer incoming calls and handle each one with professionalism; complete guest card information for all prospects, and follow up as appropriate; enter all guest cards and applicants into the computer system on the same day; accurately complete leases and renewal applications, assist with verification, and notify prospective residents of results; generate miscellaneous resident communication as needed; maintain awareness of local market conditions and trends; contribute ideas to the Community Manager for marketing the property and for improving resident satisfaction; maintain a professional and friendly atmosphere in the leasing office and all areas where prospective residents and residents meet; maintain a professional appearance in accordance with uniform requirements.
Complete opening and closing duties in accordance with company business hours on weekends and/or other times as directed by the Community Manager; physically inspect property when on grounds, pick up litter, and report any service needs to the maintenance staff; inspect move-outs and vacancies as needed; ensure a neat and clean appearance of the clubhouse; clean areas as needed; inspect models and market-ready vacancies daily to ensure cleanliness.
Monitor and collect accounts receivable and delinquencies; compile accounts payable for the Community Manager's disposition; assist with turnover activities; determine charges for damages by occupants; inventories office supplies and report needs to the Community Manager; organize and file leases, reports, and other business-related documents; assist the Community Manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.; assist in handling resident issues, including service requests, in a timely manner; distribute written communication to residents as needed.
Perform other duties as assigned.

Performance Objectives

The 7 Core Values that Crawford Hoying has established to maintain its desired culture
Community net operating income
Occupancy
Resident retention
Curb appeal
Closing ratios
Customer service feedback
Delinquency
Team membership

Preferred Knowledge, Skills, Education, and Experience

Experience working in a sales or customer service environment
Strong customer service orientation and a dedication to meet and exceed customer expectations
Basic math and computer skills
Working knowledge of or ability to learn property management software
Valid driver's license and reliable transportation
Ability to develop a rapport with people
Good written and verbal communication skills
Proficiency with Microsoft Office products, including Excel
High school diploma or equivalent

Work Environment

The Leasing Consultant works onsite at an apartment community and regularly interfaces with external and internal customers, residents, and vendors. Depending on the property, hours range from 8:00 am to 6:00 pm. The Leasing Consultant may be scheduled to work on Saturdays and Sundays and must be available to work overtime as needed. The Leasing Consultant should be flexible and readily available, depending on the needs of the property.

Job Type

Full-time

Pay

$16.00 - $18.00 per hour

Benefits