Leasing Consultant - Walden Park

Equity Residential; Cambridge (MA); On-site; USD 33,000 - 41,000; Full time

Job summary

Vivmark Residential is seeking a Leasing Consultant to market communities, nurture leads, and deliver exceptional resident service. You will handle tours, close leases, and support marketing efforts while ensuring a smooth move-in process and ongoing resident satisfaction.

The role requires strong communication, organization, and knowledge of lease terms, with a Tue–Sat 9am–6pm schedule. Proficiency with property software and Google Suite is expected.

Qualifications

• High School diploma or equivalent.
• Strong customer service/customer facing orientation.
• Well organized with ability to prioritize and multi-task.
• Excellent communication and interpersonal skills.
• Proficiency in using property management software & Google Suite.
• Valid Driver's License if operating a motorized vehicle in role.
• Knowledge of federal and state apartment housing laws.
• Smartphone required for some roles.

Responsibilities

• Proactively respond to sales leads, promote the community and provide pricing, location and amenities info.
• Schedule and conduct tours, and use selling techniques to close deals.
• Support marketing efforts by influencing online presence and campaigns.
• Explain lease provisions and policies; manage move-in activities and orientations.
• Ensure resident satisfaction through prompt communication and issue resolution.
• Manage leasing documents, process payments, and complete move-in procedures.
• Work Schedule: Tue-Sat, 9am–6pm.

Skills

Customer service

Communication

Multitasking

Retail Sales

Hospitality

Organizational skills

Education

High School diploma or equivalent

College coursework

Tools

Property management software

Google Suite

Job description

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope you're one of them.

We Offer:

A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.

What You'll Be Doing

As a Leasing Consultant, you will spend half of your week effectively marketing your community and following up on leads, cultivating relationships with prospective residents. The other half of your time will involve providing exceptional customer service to enhance residents' experiences and maintaining the overall appeal and functionality of the property.

• Proactively responding to sales leads, promoting the community by addressing resident needs and providing information on availability, pricing, location, and amenities
• Inviting and scheduling prospective residents for community tours, employing effective selling techniques to close deals
• Supporting community marketing efforts by positively influencing online presence, offering input on advertising campaigns
• Effectively explaining lease provisions and community policies, ensuring comprehensive move-in activities and conducting orientations for new residents
• Ensuring resident satisfaction and loyalty through prompt communication and proactive issue resolution
• Efficiently managing leasing documents, processing payments, and ensuring completion of move-in procedures
• Work Schedule: Tuesday-Saturday: 9am-6pm

What You'll Need To Thrive

• High School diploma or equivalent
• Strong customer service/customer facing orientation: Retail Sales, Hospitality
• Well organized with ability to prioritize and multi-task
• Excellent communication and interpersonal skills
• Proficiency in using property management software & Google Suite
• Valid Driver's License required if employee will operate a motorized vehicle (e.g., car, golf cart) in their role. This varies by location.
• Knowledge of federal and state apartment housing laws
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job

Salary:

$24.29 to $29.69 per hour

• Team members are eligible for overtime pay and performance incentives.

Bonus Qualifications

• Experience in leasing or property management,
• College degree or coursework