Leasing Consultant - Vantage

AvalonBay Communities; Los Angeles (CA); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation and company holidays

Exclusive team member housing discount

Job summary

Vivmark Residential is hiring a Leasing Consultant in Los Angeles. The role focuses on marketing the community, following up on leads, and delivering exceptional customer service to residents and prospects.

You will handle tours, lease explanations, move-in orientations, and maintenance of the property's appeal. A strong customer service background and familiarity with property management software are desired.

Qualifications

• High School diploma or equivalent.
• Strong customer service and front-facing orientation.
• Proficient with property management software and Google Suite.
• Knowledge of federal and state apartment housing laws.
• Valid Driver’s License may be required depending on location.

Responsibilities

• Proactively responding to sales leads, promoting the community by addressing resident needs and providing information on availability, pricing, location, and amenities.
• Inviting and scheduling prospective residents for community tours, employing effective selling techniques to close deals.
• Supporting community marketing efforts by positively influencing online presence, offering input on advertising campaigns.
• Explaining lease provisions and community policies, ensuring move-in activities and orientations for new residents.
• Ensuring resident satisfaction and loyalty through prompt communication and proactive issue resolution.
• Efficiently managing leasing documents, processing payments, and ensuring completion of move-in procedures.
• Work Schedule: Tuesday-Saturday: 9am-6pm.

Skills

Customer service

Multitasking

Communication

Interpersonal skills

Organizational skills

Attention to detail

Time management

Education

High School diploma or equivalent

Tools

Property management software

Google Suite

Job description

This position will be covering an employee on Leave of Absence. At the conclusion of which, we will explore other positions with Vivmark Residential as appropriate.

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope you're one of them.

We Offer

A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.

What You’ll Be Doing

As a Leasing Consultant, you will spend half of your week effectively marketing your community and following up on leads, cultivating relationships with prospective residents. The other half of your time will involve providing exceptional customer service to enhance residents' experiences and maintaining the overall appeal and functionality of the property.

• Proactively responding to sales leads, promoting the community by addressing resident needs and providing information on availability, pricing, location, and amenities
• Inviting and scheduling prospective residents for community tours, employing effective selling techniques to close deals
• Supporting community marketing efforts by positively influencing online presence, offering input on advertising campaigns
• Effectively explaining lease provisions and community policies, ensuring comprehensive move-in activities and conducting orientations for new residents
• Ensuring resident satisfaction and loyalty through prompt communication and proactive issue resolution
• Efficiently managing leasing documents, processing payments, and ensuring completion of move-in procedures
• Work Schedule: Tuesday-Saturday: 9am-6pm

What You’ll Need To Thrive

• High School diploma or equivalent
• Strong customer service/customer facing orientation: Retail Sales, Hospitality
• Well organized with ability to prioritize and multi-task
• Excellent communication and interpersonal skills
• Proficiency in using property management software & Google Suite
• Valid Driver’s License required if employee will operate a motorized vehicle (e.g., car, golf cart) in their role. This varies by location.
• Knowledge of federal and state apartment housing laws
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job

Bonus Qualifications

• Experience in leasing or property management,
• College degree or coursework

Salary: $22.50 - $27.49 per hour

• Employees are eligible for overtime pay and performance incentives.
• The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.

Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.