Leasing Consultant - Village At The Arbors

Franklin Group; Richmond (VA); On-site; USD 31,000 - 47,000; Full time

Job summary

Franklin Group in Richmond, VA is seeking a Leasing Consultant to show and lease apartments and support the community's marketing plan. This role focuses on driving occupancy, delivering excellent customer service, and maintaining a professional image.

The position requires a high school diploma, knowledge of lease terms and Fair Housing, and strong sales and telephone skills. Hourly pay ranges from $14.96 to $22.46, with compensation based on experience and property type.

Qualifications

• Must have high school diploma or GED or equivalent.
• Strong knowledge of leases, policies and community guidelines.
• Experience with Fair Housing standards is essential.

Responsibilities

• Assist applicants with rental applications and collect security deposits.
• Ensure model and target apartments are ready for show and maintain clean work areas.
• Maintain knowledge of lease terms, rates, sizes, and community amenities.
• Communicate with apartment locator services and local businesses.
• Respectfully handle resident requests and provide courteous service.
• Maintain resident and community files and conduct market surveys monthly.
• Support the Community Manager and participate in retention programs.

Skills

Sales techniques

Fair Housing knowledge

Phone sales

Customer service

Professional appearance

Education

High school diploma or GED

Job description

Job Title: Leasing Consultant

Supervisor: Community Manager

FLSA Status: Non-exempt (Hourly)

JOB SUMMARY:

Shows and leases apartments to prospective residents and supports community's marketing plan.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists applicant in completing rental application, collects security deposit.
• Responsible for insuring the “model” apartments and target apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the “curb appeal” of the community.
• Thorough knowledge of lease terms, specifications and all community policies.
• Knowledgeable of required telephone and sales techniques.
• Knowledge of Fair Housing Standards
• Thorough knowledge of leasing techniques and sales methods as outlined in the Leasing & Marketing Manual. Fully informed of current rental rates, sizes, locations and all amenities of community.
• Maintain contact with all apartment locator services and local businesses to provide informational material. Update periodically.
• Responsible for “shopping” competitive properties.
• Develop full knowledge of application information required, screening processes and policies regarding rentals.
• Develop and maintain an on-going resident retention program under direction of Community Manager.
• Responsible for proper maintenance of all resident and community files.
• Responsible for maintaining market surveys on a monthly basis.
• Efficient and timely processing of all required administrative forms, reports and related information.
• Responsible for reporting unusual or extraordinary circumstances regarding the community or residents.
• Courteous, efficient handling of resident requests and complaints.
• Responsible for maintaining a professional appearance and behavior at all times.
• Responsible for seeking educational opportunities and self-improvement for personal growth and development.

Salary Range is $14.96 - $22.46 per hour

The base salary range displayed represents the expected minimum and maximum compensation for this role at the time of posting. Final salary offers are determined based on multiple factors, including the candidate's relevant experience, specific skills, qualifications, and type of property.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

TRAINING, CERTIFICATES, LICENSES AND DESIGNATIONS:

Fair Housing must be completed within 1 day of hire. Preventing Sexual Harassment, Workplace Harassment and Drug Free Workplace courses must be completed within 7 days of hire.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

The Certified Apartment Manager (CAM) or Resident Apartment Manager (RAM) designations are highly recommended for this position. Fair Housing Certification is required within 14 days of hire.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to use hands to finger, handle, or feel and talk or hear. The team member frequently is required to stand, walk, sit, and reach with hands and arms. The team member is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate.

CORPORATE INTEGRITY:

All team members in all positions are expected to act professionally at all times, including but not limited to treating others with respect, valuating diversity, supporting team/community goals, following company policies and procedures and fostering company core values.

Franklin Group is an Equal Employment Opportunity Employer.