Leasing Consultant - Villa Del Mar

Jstreetps; Arlington (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

J Street Property Services is seeking a Leasing Consultant to be the first point of contact for prospective residents and to contribute to a welcoming on-site experience. You will drive leasing activity, respond to inquiries, and guide applicants through the leasing process while maintaining high-quality resident interactions.

As part of the onsite team, you will coordinate move-ins, support retention, and participate in community events.

Qualifications

• Strong communication and interpersonal skills with a customer-first mindset.
• 1–2 years of leasing, sales, hospitality, or customer-service experience preferred; multifamily housing experience is strongly desired.
• Proficiency with property-management software (Yardi, OneSite, CRM) is preferred.
• Valid driver’s license and reliable transportation.
• Availability to work weekends and non-traditional hours as required by the community.

Responsibilities

• Greet prospects, residents, and guests with professionalism and hospitality.
• Build relationships with prospective residents and guide them through the leasing experience.
• Conduct tours linking features, amenities, and lifestyle to each prospect’s needs.

Skills

Communication skills

Interpersonal skills

Customer-first mindset

Education

High school diploma

Bachelor's degree preferred

Tools

Yardi

OneSite

CRM

Job description

At J Street, the Leasing Consultant is often the first person a future resident meets—and an important part of the experience long after move-in. This role is about more than showing apartments. It is about building relationships, understanding what matters to each prospect, and helping people find a community that feels like home.

As a key member of the onsite team, you will drive leasing activity, support occupancy and community performance, and help create a resident experience that reflects the J Street brand in every interaction.

WHAT YOU'LL OWN

Create the First Impression

• Greet prospects, residents, and guests with professionalism, energy, and genuine hospitality.
• Build relationships with prospective residents, understand their needs, and guide them through the leasing experience.
• Conduct engaging community and apartment tours that connect features, amenities, and lifestyle benefits to what matters most to each prospect.

Drive Leasing & Follow-Through

• Respond promptly to phone, email, online, and walk-in inquiries and maintain consistent follow-up throughout the prospect journey.
• Use strong sales and closing skills to convert qualified leads into leases and contribute to community occupancy and leasing goals.
• Accurately process rental applications, verify qualifications, and execute lease agreements in accordance with Fair Housing requirements and company policies.
• Maintain accurate and timely lead, lease, and resident information in the property management and CRM systems.

Welcome Residents Home

• Coordinate a smooth, welcoming move-in experience, including apartment readiness, welcome materials, and follow-up communication.
• Support resident retention by responding to questions, renewal needs, and concerns with care, professionalism, and appropriate follow-through.
• Participate in resident events and community-building initiatives that strengthen connection and the resident experience.

Tell the Community Story

• Support property marketing campaigns, outreach efforts, local employer and community partnerships, and social media engagement.
• Help maintain the presentation of the leasing office, model homes, amenities, and tour route so every visit reflects the quality of the community.
• Stay informed about community features, availability, pricing, specials, and local-area highlights so you can confidently communicate the value of living at the property.
• Work closely with the Community Director, Service Manager, and onsite team to support occupancy, revenue, resident satisfaction, and customer-service goals.
• Communicate prospect and resident feedback, leasing trends, and recurring concerns that may help the team improve performance.
• Maintain confidentiality and professionalism when handling resident, prospect, and company information.
• Ensure leasing practices comply with Fair Housing, ADA requirements, and J Street standards.

WHAT YOU BRING

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 1–2 years of leasing, sales, hospitality, or customer-service experience preferred; multifamily housing experience is strongly desired.
• Strong communication and interpersonal skills with a customer-first mindset.
• Confidence building relationships, following up consistently, and asking for the lease.
• Ability to work toward leasing and sales goals while maintaining a high-quality prospect and resident experience.
• Proficiency in Microsoft Office; experience with Yardi, OneSite, CRM, or similar property-management platforms preferred.
• Valid driver’s license and reliable transportation.

ROLE REQUIREMENTS

• Availability to work weekends and non-traditional hours as required by the community.
• Ability to move throughout the community and model/apartment homes to conduct tours and support onsite activities.
• Ability to manage multiple priorities, maintain accurate records, and respond with urgency in a fast-paced onsite environment.

At J Street Property Services, we believe great properties are built by great people. As a values-driven commercial and residential real estate management company, we are committed to delivering exceptional service, operational excellence, and long-term value for our clients, residents, tenants, and partners.

Our success is rooted in integrity, accountability, and care. We take pride in operating high-quality assets and building trusted relationships through transparency, follow-through, and a commitment to doing the right thing—even when it's not the easiest path.

At J Street, employees are empowered to take ownership of their work, contribute meaningful ideas, and make an impact every day. We foster a professional, collaborative environment where team members are supported in their growth and encouraged to build rewarding careers. Whether you're serving residents, managing properties, supporting operations, or driving strategic initiatives, you'll be part of a team that values service, innovation, and continuous improvement.

If you're looking for an organization where your work matters, your contributions are recognized, and your career can grow alongside a thriving company, we'd love to meet you.