Leasing Consultant - Trellises Apartments & Windridge Townhomes

Ackermann Group; Florence (KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly + commission

Health insurance

401k with company match

Paid time off

Employee rent discount

Career coaching

Company engagement events

Job summary

Ackermann Group is seeking a full-time Leasing Consultant for Trellises Apartments & Windridge Townhomes in Florence, KY. You will engage with prospective residents, present the community, conduct tours, and process leases while maintaining occupancy goals.

The role requires strong customer service skills, leasing experience, and proficiency with property management tools like Yardi Voyager, Rent Café, and CRM. A high school diploma or equivalent is required.

Qualifications

• Previous customer service experience is required.
• Leasing and/or sales experience is highly preferred.
• Proficiency with property management software and Microsoft Office.

Responsibilities

• Sales and administrative aspects with occasional light manual labor.
• Maintain knowledge of community product knowledge, fair housing, and lease policies.
• Ensure documentation related to leasing, fair housing, and resident interactions is accurate and timely.
• Log guest cards, schedule tours, and generate reports to support leasing goals.
• Collaborate with Maintenance and Community Manager to ensure market-ready units.

Skills

Customer service

Leasing & sales

Microsoft Office

Teamwork

Excellent communication

Education

High school diploma or equivalent

Tools

Yardi Voyager

Rent Café

CRM software

Job description

Leasing Consultant - Trellises Apartments & Windridge Townhomes

Florence, KY

About Ackermann Group:

Since 1938, the Ackermann Group has a long history in real estate development and property management that has continued to grow and thrive in the Midwest region. Our guiding principles of collaboration, commitment to a personal approach, and delivering above expectations are paramount to who we are as an organization. We believe in and are dedicated to our employees and invest in passionate individuals who want to be a part of a vibrant and community-focused culture.

What we’re looking for:

We are seeking a full-time Leasing Consultant to join our teams at the Trellises Apartments and Windridge Townhomes , two communities located in Florence, Kentucky. As a Leasing Consultant at Ackermann Group, you will be responsible for interacting with prospective and current residents to present the apartment community in its most favorable light while sustaining acceptable levels of occupancy. Additional responsibilites include:

• Sales and administrative aspects with occasional light manual labor.
• Establishing and maintaining a comprehensive understanding of community product knowledge, fair housing, and lease policies.
• Ensuring all documentation related to leasing, fair housing compliance, and resident interactions is accurate, complete, and timely.
• Establishing and maintaining knowledge of basic community data points including # of units, year built, building materials, utility providers etc.
• Maintaining a current understanding of area micro and macro market conditions sufficient to accurately influence the sales approach.
• Routinely inspecting units and community campus to ensure market readiness, executing remedies (I.E., picking up trash or tidying a unit) and collaborating with Maintenance team when necessary.
• Acting as first point of contact to respond to prospect and resident queries either in person or via technology or phone, converting prospect queries into physical tours and distributing complex matters to appropriate person or member of Management.
• Delivering exceptional customer experiences that garner positive reviews.
• Taking initiative to anticipate and resolve resident issues and inquiries independently. This includes proactively identifying areas for improvement in customer satisfaction and providing solutions or recommendations to Community Manager, thereby contributing to a positive and supportive community experience.
• Participating in resident after hours events and may be responsible for certain community outreach efforts to market the desirability of the community.
• Greeting and touring prospective residents through community garnering a lease a reasonable percentage of the time.
• Completing all administrative aspects (I.E., guest card completion, lease preparation etc.) associated with the leasing or move in process.
• Documenting (and potentially helps schedule) routine service needs expressed by residents.
• Demonstrating proficiency in property management and CRM software for managing prospect information, resident details, tasks, and follow-ups. This includes accurately logging guest cards, tracking resident interactions, scheduling appointments, and generating reports to support leasing efforts and community goals.
• Working effectively as part of a team, fostering open communication and support among community staff, including the Maintenance team and Community Manager. This collaboration ensures that resident needs are met quickly and effectively, promoting a high level of satisfaction within the community.
• Taking responsibility for other work-related tasks as assigned by Community Manager.

The ideal Leasing Consultant will have:

• Availability to work full-time: Monday - Friday, 9:00am - 6:00pm + rotating Saturdays, 9:00am - 4:00pm.
• Previous customer service experience is required. Leasing and/or sales experience is highly preferred!
• Proficiency in property management software and Microsoft Office. Experience with Yardi Voyager, Rent Café, and CRM is preferred.
• Excellent written and verbal communication skills and the ability to quickly develop rapport with prospective residents
• The ability to work well in a team setting
• High school diploma or equivalent

We are proud to offer many Benefits & Perks at Ackermann Group including:

• Competitive hourly compensation + commission potential for new and renewed leases
• Health benefits including medical, dental, and vision insurance
• 401k retirement program with company match
• Paid time off including sick, vacation, holidays, and your birthday!
• Employee rent discount to live at any Ackermann community
• Career coaching and development
• Company engagement events

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Ackermann Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.