Leasing Consultant - Bilingual/Spanish

Gates Hudson; Arlington (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Gates Hudson in Arlington, Virginia, is seeking a Leasing Consultant who is customer-focused and detail-oriented. In this role, you will greet prospective residents, manage leads, and address resident inquiries while contributing to a high-performing onsite team.

The ideal candidate will possess excellent communication skills and a strong customer service mindset. Experience in leasing or customer service is preferred, along with weekend availability. Join us to help individuals find their next home.

Qualifications

• Excellent verbal and written communication skills.
• Ability to build rapport quickly with prospects and residents.
• Strong customer service mindset with attention to detail.

Responsibilities

• Greet and tour prospective residents, qualify needs and present the community.
• Address resident questions and concerns in a timely manner.
• Ensure the leasing office and common areas are clean and organized.

Skills

Customer service

Sales

Communication

Relationship-building

Education

High school diploma or equivalent

Job description

Overview

Gates Hudson, a full-service property management company, is seeking a Leasing Consultant to join one of our residential communities. This role is ideal for someone who is customer-focused, detail-oriented, and energized by sales and relationship-building. If you enjoy helping people find their next home while contributing to a high-performing onsite team, we encourage you to apply.

Responsibilities

Leasing & Sales

• Greet and tour prospective residents, qualify needs, and professionally present the community and available apartments
• Highlight apartment features, amenities, and benefits to support leasing goals
• Proactively manage leads, document tours, and complete leasing paperwork accurately and timely
• Review notices to vacate and make every reasonable effort to retain residents

Customer Service & Resident Relations

• Answer incoming phone calls and in-person inquiries from prospects and residents
• Address resident questions, concerns, and service requests in a timely and professional manner
• Follow up with residents on completed maintenance requests to ensure satisfaction
• Maintain a positive, service-oriented attitude and promote goodwill among residents, coworkers, vendors, and contractors

Property Presentation & Operations

• Ensure the leasing office, tour routes, common areas, amenities, and model units are clean, organized, and tour-ready
• Walk vacant and rent-ready units to confirm availability and presentation standards
• Conduct move-in and move-out inspections with residents
• Consistently implement and uphold community policies and procedures

Marketing & Community Engagement

• Stay informed on local market conditions and trends
• Share ideas with the Property Manager to improve marketing efforts and resident satisfaction
• Assist with planning and hosting resident events as directed

Schedule Expectations

• Weekend availability is required, as most prospect tours occur on weekends

What We're Looking For

Required

• ****Affordable experience****
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to build rapport quickly with prospects and residents
• Strong customer service mindset with attention to detail

Preferred

• ****Tax Credit ****
• ****Bilingual / Spanish - Strongly preferred ****
• Two or more years of leasing experience
• Previous customer service, sales, or hospitality experience
• Self-motivated, goal-oriented, and able to work effectively in a team environment