Leasing Consultant - Bilingual/Spanish

Gates Hudson; Hyattsville (MD); On-site; USD 36,000 - 52,000; Full time

Job summary

Gates Hudson is seeking a Leasing Consultant for its residential communities. The role focuses on helping people find their next home while delivering strong customer service and building relations with residents and the onsite team.

The position emphasizes conducting tours, presenting apartment options, handling leasing paperwork, and participating in community events and marketing efforts, with weekend availability required to meet prospect tour schedules.

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal and written communication skills are essential.
• Ability to build rapport quickly with prospects and residents.
• Strong customer service mindset with attention to detail is necessary.

Responsibilities

• Greet and tour prospective residents, qualify needs, and present the community and apartments.
• Highlight features, amenities, and benefits to support leasing goals.
• Proactively manage leads, document tours, and complete leasing paperwork accurately.
• Review notices to vacate and strive to retain residents.
• Answer inquiries from prospects and residents via phone and in person.
• Address questions, concerns, and service requests promptly and professionally.
• Follow up on maintenance requests to ensure satisfaction.

Skills

Verbal communication

Written communication

Customer service

Rapport building

Education

High school diploma or equivalent

Job description

Gates Hudson, a full-service property management company, is seeking a Leasing Consultant to join one of our residential communities. This role is ideal for someone who is customer-focused, detail-oriented, and energized by sales and relationship-building. If you enjoy helping people find their next home while contributing to a high-performing onsite team, we encourage you to apply.

What You’ll Do

Leasing & Sales

• Greet and tour prospective residents, qualify needs, and professionally present the community and available apartments
• Highlight apartment features, amenities, and benefits to support leasing goals
• Proactively manage leads, document tours, and complete leasing paperwork accurately and timely
• Review notices to vacate and make every reasonable effort to retain residents

Customer Service & Resident Relations

• Answer incoming phone calls and in-person inquiries from prospects and residents
• Address resident questions, concerns, and service requests in a timely and professional manner
• Follow up with residents on completed maintenance requests to ensure satisfaction
• Maintain a positive, service-oriented attitude and promote goodwill among residents, coworkers, vendors, and contractors

Property Presentation & Operations

• Ensure the leasing office, tour routes, common areas, amenities, and model units are clean, organized, and tour-ready
• Walk vacant and rent-ready units to confirm availability and presentation standards
• Conduct move-in and move-out inspections with residents
• Consistently implement and uphold community policies and procedures

Marketing & Community Engagement

• Stay informed on local market conditions and trends
• Share ideas with the Property Manager to improve marketing efforts and resident satisfaction
• Assist with planning and hosting resident events as directed

Schedule Expectations

• Weekend availability is required, as most prospect tours occur on weekends

What We’re Looking For

Required

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to build rapport quickly with prospects and residents
• Strong customer service mindset with attention to detail

Preferred

• Two or more years of leasing experience
• Previous customer service, sales, or hospitality experience
• Self-motivated, goal-oriented, and able to work effectively in a team environment