Leasing Consultant- Overlook Pointe

Kittle Property Group, Inc.; Lafayette (IN); On-site; USD 30,000 - 42,000; Full time

Job summary

Kittle Property Group, Inc. is seeking a Leasing Associate to handle apartment leasing, tours, and resident relations. The role focuses on delivering strong customer service and building rapport with prospects and current residents.

The position requires a high school diploma or GED, basic MS Office skills, and a willingness to work in a busy property management environment. No prior experience is necessary.

Qualifications

• High school diploma or GED required.
• Ability to read, write, speak and interpret basic instructions.
• Basic math, simple calculations, and attention to detail.
• Experience with MS Office is a plus.

Responsibilities

• Lease apartments through telephone sales and tours to prospective residents.
• Follow up with prospects and current residents to build rapport.
• Provide excellent customer service at all times and maintain curb appeal.
• Coordinate move-ins/outs and manage renewal processes.
• Assist with rent/delinquency information and maintain resident files.

Skills

Customer service

Communication

Team player

Education

High school diploma or GED

Tools

MS Office

Job description

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Supports the organization's mission and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect personalization, commitment to our community, and accountability and ownership.

POSITION SUMMARY:

Responsible and accountable for leasing apartments and providing customer service to ensure maximum occupancy and resident retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lease apartments through telephone sales and apartment tours with prospective residents.
• Follow up and establish rapport with prospective residents and current residents.
• Provide excellent customer service at all times.
• Present apartment community in a professional manner at all times.
• Coordinate move ins and move outs to provide for an enjoyable experience for all residents.
• Manage lease negotiations, assist with resident retention and manage the renewal process.
• Assist in providing and maintaining excellent curb appeal.
• Maintain compliance policies and procedures as set forth from HKP and the Compliance Department.
• Write work order requests, follow up with residents regarding completed work orders and enter information into Yardi.
• Assist manager with rent and delinquency collection.
• Assist manager in providing account information to the property supervisor and credit agencies.
• Assist manager with resident relations and enforce all community rules and regulations.
• Supervise all neighborhood committee activities.
• Provide outside marketing and establish rapport with local businesses and community agencies.
• Assist with office organization by filing and maintaining organized resident files.
• Other duties as assigned.

QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS

• High school diploma or general education degree (GED)
• No prior experience necessary
• Language Skills - Ability to read, write, speak and interpret basic instructions, simple correspondence and present information one-on-one or in small groups.
• Math Skills - Ability to add, subtract, multiply, divide by 10s and 100s.
• Reasoning Skills - Ability to carry out detailed, but uninvolved written or oral instructions with common sense understanding. Ability to deal with problems that involve few variables in standardized situations.
• Computer Skills – Beginner experience with MS Office.

TRAINING REQUIREMENTS:

• Annually attend fair housing, section 42 and leasing classes.

PHYSICAL DEMANDS:

• Rarely must sit, use hands to finger/handle/feel, reach with hands/arms, stoop, kneel crouch, crawl, bend or lift up to 25 pounds.
• Occasionally must stand, walk, talk, hear and be exposed to outdoor weather conditions.
• Close and distance vision is required.

WORK ENVIRONMENT:

• Normally works in an environment with moderate noise.