Leasing Consultant – Multifamily Housing

The Neiders Company; Bremerton (WA); Vor Ort; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Health plan

401(k) plan

Zusammenfassung

The Neiders Company in Bremerton, WA is seeking a friendly Leasing Consultant to help prospective residents find their next home. You will conduct property tours, respond to inquiries, and guide applicants through the leasing process with a focus on outstanding customer service.

Ideal candidates are energetic, organized, and capable of balancing multiple properties. You will collaborate with onsite teams, coordinate maintenance, and support marketing efforts to showcase our communities and

Qualifikationen

• High school diploma or GED; additional education preferred.
• 2+ years leasing/sales or customer service experience; multifamily preferred.
• Strong verbal and written communication; build rapport with prospects and residents.
• Excellent organizational skills and detail-oriented documentation.
• Calm, professional, and solutions-focused under pressure.
• Fair Housing knowledge preferred; follow policies.
• Proficient in Microsoft Office; learn property management systems.
• Work independently with onsite teams.
• Valid driver's license and auto insurance for travel between properties.
• Flexible and adaptable to changing priorities and traffic.

Aufgaben

• Conduct tours, answer inquiries, and follow up with prospects.
• Build rapport, identify housing needs, and close leases.
• Achieve occupancy and KPI targets.
• Explain lease terms and community policies clearly.
• Keep models and office areas show-ready.
• Process rental applications and screenings per policy.
• Provide upbeat, solutions-oriented customer service.
• Support resident retention and issue resolution.
• Engage with community resources to assist residents.
• Assist online marketing: listings, photos, leads.
• Assist social media, referrals, signage, outreach.
• Highlight community features and value.
• Support rent collection follow-up.
• Coordinate maintenance requests with team.
• Handle conflicts professionally; escalate when needed.
• Maintain lease files and move-in/out docs.
• Ensure compliance with Fair Housing and laws.

Kenntnisse

Leasing

Sales

Customer service

Communication

Microsoft Office

Property management software

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Property management software

Jobbeschreibung

Who we are:

Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.

Job Summary:

Do you enjoy connecting with people, building relationships, and turning great conversations into successful sales? The Neiders Company is looking for an enthusiastic, sales-driven Leasing Consultant to join our team and help prospective residents find their next home!

In this role, you'll have the opportunity to make a real impact by showcasing our apartment communities, guiding prospective residents through the leasing process, and helping turn leads into signed leases. We're looking for someone who is outgoing, motivated, organized, and passionate about delivering excellent customer service. If you enjoy meeting new people, achieving goals, and working in a fast-paced environment, we'd love to hear from you!

This position supports two apartment communities located near one another in the Bremerton area. You'll have the opportunity to work with both onsite teams, assist with leasing activities, and provide coverage between the two properties as needed. It's a great opportunity for someone who enjoys variety in their workday while helping both communities succeed!

Essential Functions: (Include, but are not limited to):

Leasing & Sales

• Conduct all leasing activities, including tours, phone/email communication, and prospect follow-up.
• Build rapport with prospects, identify their housing needs, overcome objections, and confidently ask for the lease.
• Achieve occupancy and leasing KPI targets, including closing ratio, traffic conversion, and resident retention.
• Explain lease terms, community policies, and pricing clearly and professionally.
• Ensure models, amenities, and office areas are maintained in show-ready condition.

Tenant Screening

• Process rental applications and screening results in accordance with established company policies and approval criteria.

Customer Service & Resident Relations

• Maintain an upbeat, welcoming, and solutions-oriented approach in all interactions.
• Build rapport with residents to support retention and reduce turnover.
• Assist in resolving resident concerns and escalate issues appropriately.
• Exhibit professionalism, empathy, and cultural awareness with diverse populations.
• Engage with local community resources, service providers, and partner organizations when appropriate to support resident needs.

Marketing & Outreach

• Support online marketing efforts, including posting/updating listings, managing photos, and responding to leads.
• Assist with social media engagement, resident referral campaigns, signage, and outreach marketing strategies.
• Highlight community features, amenities, and value propositions tailored to the target demographic.

Rent Collection Support

• Support rent collection processes by assisting with follow-up communication related to delinquencies.
• Maintain professionalism and compliance in all payment-related conversations.

Maintenance Coordination

• Enter, track, and follow up on maintenance requests through the property management system.
• Partner with the maintenance team to ensure timely communication and issue resolution.

Conflict Resolution

• Handle difficult resident situations with diplomacy, patience, and professionalism.
• De-escalate issues effectively and involve management or law enforcement only when necessary to ensure safety.

Documentation & Compliance

• Maintain accurate and organized lease files, notices, communication logs, and resident records.
• Support move-in and move-out processes, including walkthroughs and documentation.
• Ensure compliance with Fair Housing, state/local landlord-tenant laws, and internal policies.

Qualifications:

• High school diploma or GED required; additional education preferred.
• Minimum 2 years of leasing, sales, or relevant customer service experience; multifamily housing experience preferred.
• Strong verbal and written communication skills with the ability to build rapport with diverse prospects, residents, and onsite teams.
• Strong organizational skills with attention to detail and accuracy in documentation.
• Ability to remain calm, professional, and solutions-focused under pressure.
• Knowledge of Fair Housing requirements preferred; ability to learn and consistently follow applicable requirements and company policies.
• Proficiency with Microsoft Office and the ability to learn and effectively use property management, leasing, and other business systems.
• Work independently while collaborating effectively with onsite teams across assigned communities.
• Valid driver’s license, current auto insurance, and reliable transportation required for travel between assigned properties. Proof of a valid driver’s license and auto insurance must be provided upon hire and maintained throughout employment.
• Remain flexible and adapt to changing priorities, prospect traffic, staffing needs, and business needs across assigned communities.

Physical Requirements:

• Frequently walk throughout assigned apartment communities, including leasing offices, apartment units, amenities, parking areas, and grounds.
• Climb stairs and navigate multi-story buildings as part of daily leasing and property responsibilities.
• Regularly sit, stand, bend, kneel, stoop, and reach throughout the workday.
• Lift, carry, push, or pull up to 25 pounds, including files, packages, signage, and supplies.
• Operate standard office equipment, including computers, phones, printers, and scanners.
• Work both indoors and outdoors across assigned communities, with occasional exposure to varying weather conditions.

Benefits and Perks:

• Medical, Dental, and Vision insurance (eligible after 60 days)
• Employer-paid HealthiestYou virtual healthcare benefit, including 24/7 virtual care, mental health support, dermatology, expert medical services, digital physical therapy, and more.
• Employee Assistance Program (legal, financial, and counseling services)
• 401(k) plan (after 90 days)
• Long-Term and Short-Term Disability options
• 15 PTO days, 8 paid holidays, and 1 floating holiday
• Wellness program and e-learning platform for ongoing development

The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.