Assistant Property Manager

Center West; Richmond (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

NewCastle Management Group in the Richmond area seeks an energetic Leasing Consultant to market and lease luxury multifamily communities while delivering excellent resident service. You will handle showings, lease processing, move-ins/outs, and coordinate with property staff to maintain high occupancy and resident satisfaction, including weekend hours as needed.

Strong communication, organization, and knowledge of Fair Housing laws are essential, as is proficiency with property management

Qualifications

• Demonstrated working experience in multifamily property management including Fair Housing laws and regulations, resident relations, leasing, rent collection and eviction procedures, and property safety.
• Proficient in use of property management software; experience with RealPage, OneSite, and Knock preferred.
• Proficient in MS Office programs.
• Availability to work weekend hours required.

Responsibilities

• Maintain an acceptable and supportive environment for all residents and oversee site leasing staff and vendors.
• Process move ins and move outs accounting duties.
• Actively involved in any collection procedures and legal actions.
• Manage the renewal process.
• Distribute company or community-issued notices.
• Update and maintain reports so that accurate resident and property statistics are reflected.
• Efficient and timely processing of all required administrative items.
• Responsible for overseeing proper maintenance of all resident and property files.
• Courteous, efficient handling of resident complaints.
• Creatively sell with the ability to provide strategic marketing ideas and plans.
• Communicate professionally and effectively with prospects, residents, co-workers, and vendors.
• Ensure timely response to all communications, including voicemails and emails.
• Work with other property management staff to ensure that turned units are ready for move-ins.
• Deliver top-notch service to help ensure the highest level of customer satisfaction and retention possible.
• Help to create and analyze property marketing efforts.
• Support Property Manager with planning, advertising, facilitating, and participating for monthly resident events.
• Be prepared to fill in where needed in the absence of the Property Manager.
• Other duties as assigned.
• Excellent communication and interpersonal skills.
• Excellent problem solving and deductive reasoning skills.
• Detail oriented and highly organized.
• Working knowledge of accounting principles.
• Knowledge of relevant landlord-tenant laws.
• Ability to perform tasks with minimal supervision.
• Strong customer service skills, including the ability to manage difficult situations effectively and tactfully.
• Excellent time management skills, ability to prioritize tasks effectively.

Skills

Multifamily property management

Fair Housing laws

Rent collection and eviction

Customer service

Marketing ideas

Education

High school diploma or GED

2+ years property management experience

Tools

RealPage

OneSite

Knock

MS Office

Job description

Description

At NewCastle Management Group, we specialize in developing and managing urban and suburban multifamily apartment communities. The foundation of our business is extreme project selectivity—only pursuing the best available properties in strategically selected markets. We combine this hyper-diligence with extensive multifamily experience and a wide range of industry competencies to create the best apartment communities for both our residents and investors.

If you are searching for a workplace that challenges your talents and recognizes your efforts, NewCastle is looking for team members to join our family of professionals who encourage and motivate you to become your very best.

At NewCastle, we invest in our associates, challenge them, develop them, and give them the tools to succeed. We strive to promote from within and focus heavily on both individual and team development in order to build on our foundation toward a strong future.

We are pursuing an energetic and motivated Leasing Consultant to market and lease our luxury communities while providing personal growth opportunities for their success and advancement. We will provide the resources for our new employees to ensure the community reflects the philosophy of the company.

Detailed Job Description

• Maintain an acceptable and supportive environment for all residents and oversees site leasing staff and vendors.
• Process move ins and move outs accounting duties.
• Actively involved in any collection procedures and legal actions.
• Manage the renewal process.
• Distribute company or community-issued notices.
• Update and maintain reports so that accurate resident and property statistics are reflected.
• Efficient and timely processing of all required administrative items.
• Responsible for overseeing proper maintenance of all resident and property files.
• Courteous, efficient handling of resident complaints.
• Creatively sell with the ability to provide strategic marketing ideas and plans.
• Communicate professionally and effectively with prospects, residents, co-workers, and vendors.
• Ensure timely response to all communications, including voicemails and emails.
• Work with other property management staff to ensure that turned units are ready for move-ins.
• Deliver top-notch service to help ensure the highest level of customer satisfaction and retention possible.
• Help to create and analyze property marketing efforts.
• Support Property Manager with planning, advertising, facilitating, and participating for monthly resident events.
• Be prepared to fill in where needed in the absence of the Property Manager.
• Other duties as assigned.
• Excellent communication and interpersonal skills.
• Excellent problem solving and deductive reasoning skills.
• Detail oriented and highly organized.
• Working knowledge of accounting principles.
• Knowledge of relevant landlord-tenant laws.
• Ability to perform tasks with minimal supervision.
• Strong customer service skills, including the ability to manage difficult situations effectively and tactfully.
• Excellent time management skills, ability to prioritize tasks effectively.

Qualifications

• Demonstrated working experience in the areas of multifamily property management practices and processes, including Fair Housing laws and regulations, building and grounds maintenance, resident relations, leasing, rent collection and eviction procedures, and property safety.
• Proficient in use of property management and accounting software. Experience with RealPage, OneSite, and Knock preferred.
• Proficient in MS Office programs.
• Availability to work weekend hours required.

Education and Experience:

• High school diploma or GED
• Minimum 2 years of relevant experience in Property Management.

This job description is not meant to cover or include all tasks, duties, or responsibilities the employee may be required to perform. Job duties and responsibilities can change at any time, but notice will be provided in advance whenever possible.

This position conducts all business in accordance with NewCastle Management Group's established policies and procedures, all Federal, State, and County Fair Housing Laws, the Americans with Disabilities Act, and all other laws pertaining to apartments.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.