Leasing Consultant - Briarwest

Commerce-Capital-Partners; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Commerce-Capital-Partners is seeking a Leasing Specialist in Houston, TX, to oversee the leasing function, maintain resident retention, and support community marketing. You will show and lease apartments, process leases and deposits, and ensure model units are presentation-ready while keeping the office organized.

You’ll train staff on policies, terms, screening, and floor plans, develop retention programs, and handle resident requests with a high level of customer service.

Qualifications

• Must read and interpret lease documents, safety rules and policies.
• Knowledge of Fair Housing laws and regulations and the ability to enforce them.
• Excellent customer service and sales skills with strong communication.
• Ability to read and interpret lease agreements and calculate figures.
• Pass criminal, credit and drug screening; bilingual is a plus.

Responsibilities

• Show and lease apartment units with high customer service and meet quotas.
• Complete lease forms and collect rental deposits.
• Maintain model/target apartments and keep offices clean and organized.
• Train others on lease terms, policies and floor plans.
• Develop and maintain resident retention and renewal programs.
• Submit maintenance work orders and confirm completion.
• Host resident events and handle requests/ complaints professionally.
• Read and interpret lease documents and apply policies.
• Utilize Yardi and MS Office for daily tasks and reporting.
• Work weekends as required.

Skills

Customer service

Sales techniques

Telephone etiquette

Communication

Multitasking

Organizational skills

Fair Housing knowledge

Bi-lingual (a plus)

Tools

Yardi

MS Office

Job description

Thorough and timely completion of all community tasks assigned by the Community Manager or the Assistant Community Manager with particular emphasis on apartment leasing, current resident retention/satisfaction and community marketing. The Leasing Specialist is responsible for overseeing the entire leasing function for closing sales, performing excellent customer service, and doing administrative functions as needed.Essential Duties:To show and lease apartment units to potential tenants with a high degree of customer service and meet monthly lease quotas.Completes lease form or agreement and collects rental deposit.Responsible for insuring the “model” apartments and target apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the “curb appeal” of the property.Advance knowledge of lease terms, specifications and all community policies and the ability to train others.Advance knowledge of floor plans and their differences and the ability to train others.Must be knowledgeable of required telephone and sales techniques.Must develop full knowledge of application information required, screening processes and policiesDevelop and maintain an on-going resident retention program under the direction of Property Manager.Responsible to play an active role in the renewal process.Responsible for proper maintenance of all resident and property files.Responsible for submitting maintenance work orders for residents and confirming satisfactory completion.Assist Property Manager with hosting resident events at property.Courteous, efficient handling of resident requests and complaints with a high degree of customer service.Responsible for maintaining a professional appearance and attitude at all times regarding rentals, and the ability to transfer the information into the company computer system.Other administrative duties as assigned.Attendance is an imperative job function. Must be willing to work weekends.Ability to read and interpret documents such as lease agreements, safety rules, and other related documentsAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.Ability to communicate efficiently and effectively with all levels of employees and customers.Advance knowledge of Fair Housing laws and regulations and the ability to enforce them.Intermediate computer knowledge of Microsoft products.Ability to multi-task and exert excellent organizational skills.Ability to pass a criminal, credit, and drug screening.Experience with Yardi preferred.Bi-lingual is a plus.