Leasing Consultant

National Community Renaissance; Montclair (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

National Community Renaissance is seeking a Leasing Consultant to show rent-ready apartments and qualify applicants. You will prepare lease documents, maintain resident files, and help market the property to generate traffic.

The role requires basic math, strong English communication, and one year of customer service experience. Proficiency with Microsoft Office is expected, and on-site collaboration with the Community Manager is essential.

Qualifications

• Minimum one year in a customer service related field.
• High School education or equivalent with proficient communication.
• Proficient in English language, verbal and written.

Responsibilities

• Show rent ready apartments.
• Meet with prospective applicants.
• Effectively qualify prospective residents and verify applications.
• Prepare lease documents and related paperwork.
• Maintain resident files and ensure timely paperwork.
• Record traffic and follow up with prospects within 24 hours.
• Assist in rent collection and deposits as needed.
• Coordinate with Community Manager and Assistant Manager.
• Work with a diverse resident base and maintain property appearance.
• Attend company events and participate in team development.

Skills

Customer service

Time management

Organizational skills

English proficiency

Education

High School diploma or equivalent

Tools

MS Word

MS Outlook

MS Excel

Job description

The Leasing Consultant reports directly to the Community Manager. The Leasing Consultant successfully leases and takes an active role in marketing the property and the generation of traffic.RESPONSIBILITIESShow rent ready apartments.Meet with prospective applicants.Effectively qualify prospective residents and verifying applications.Prepare lease documents and related paperwork.Take a proactive role in shopping the competition and marketing.Work closely with the Community Manager and Assistant Manager to facilitate leasing.Be aware of and relay information regarding the property’s general appearance and condition.Prepare and maintain complete resident files.Ensure that all applications are completed in their entirety and in a timely manner.Ensure that the leasing area is clean at all times.Record all paperwork accurately.Address resident concerns so that they are handled quickly and efficiently with established procedures.Assist in collection of rents and preparation of receipts.Assist in ensuring the deposits are made on a timely fashion and the documentation is carefully made.Record traffic in software program on a daily basis.Follow up with Guest Cards or a “Thank You” response within twenty-four (24) hours of the visit with the prospect.Ability to assist the Community Manager and Assistant Manager in the performance of their duties.Be able to Maintain work pace appropriate to given work loadOrganized and proficient at time management.Ability to work with and understand persons of all ethnic and family backgrounds.Perform complex or varied tasksOther duties as requested.Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee’s home.Encouraged to take company sponsored Tax Credit Specialist (TCS) certification class for professional development.EXPERIENCEMinimum one year in a customer service related field.Must have basic math skills.High School education or equivalent is needed with proficiency in both verbal and written communication skills.Proficient in English language in verbal and written communication.Relate to others beyond giving and receiving instructions.Working knowledge of Microsoft Office; Word, Outlook and Excel.Working knowledge of general office equipment.PHYSICAL REQUIREMENTS/WORK ENVIRONMENTOperate computer and office equipment.Work is primarily sedentary in nature.FLSANon-Exempt