LEASING CONSULTANT - Borda/Venson

Royal American Management; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Royal American Companies is seeking a Leasing Consultant to support leasing efforts and community marketing. Under supervision, you will assist with advertising, screening prospects, and leasing properties while maintaining strong resident relations and professional communication.

You will handle tours, screenings, and the move-in process, ensuring timely responses to inquiries and accurate recordkeeping. This role requires flexibility, reliability, and a customer-focused approach to property

Qualifications

• Excellent customer service skills.
• Strong written and oral communication skills.
• Display professionalism in work ethic and appearance.
• Able to travel for property business when required.

Responsibilities

• Assist in development and implementation of advertising and promotions.
• Lease and lease renewal processing responsibilities.
• Greet prospective residents and conduct tours.
• Collect rents and move-in/move-out processing.
• Maintain accurate resident service requests in the system.
• Answer calls and respond to inquiries promptly.
• Coordinate with management and corporate office as needed.

Skills

Customer service

Communication skills

Professionalism

Flexible schedule

Education

High School Diploma or Equivalent

Job description

“At Royal American Companies, we offer more than just jobs; we provide fulfilling careers. If you're ready to join our dynamic team that values your growth and contributions, apply now and take the first step towards an exciting future with us.”Job Summary:Under the direct supervision of the Community Manager and/or Assistant Manager, Leasing Consultant will assist in the development and implementation of advertising and special promotions. The Leasing Consultant is responsible for establishing and maintaining a relationship with prospective and current residents. The Leasing Consultant will assist with marketing and is responsible for leasing the property.Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.Essential Job Duties and Responsibilities:This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.Create positive, welcoming, supportive environment for resident, visitors and community associatesAssist with development and implementation of resident services programmingUtilize maintenance software program to enter in and track service requestsAssist in attracting, screening, and selecting prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection CriteriaPrepare market surveys and traffic reportsLease renewal processDetermine the needs of prospective residentsPrepare lease packagesCollect late rents and other monies due to the propertyMove-in and move-out processAnswer the telephone and greet prospective residents and residents in a pleasant and positive manner. Respond to incoming calls from the corporate office or those related to the operation of the propertyContact all guests by phone and/or email within 24 hours or less of their initial visitSends Thank You cards after to guestsMay be asked to perform housekeeping duties as neededKnowledge, Skills and Abilities (KSAs):Work flexible schedule, including evenings and weekendsDisplay professionalism in both work ethic and appearanceTravel for the purpose of conducting property business. Must have a government issued state ID, or valid driver’s license if required by Management based on location/property or business needsAssist in the absence of the Community Manager or Assistant Community Manager in handling of emergencies, log resident service requests, inspection of vacant apartments, etc.Excellent customer service skillsDemonstrate strong written and oral communication skillsClearly communicate verbally, in writing and read in EnglishEducation and Experience:High School Diploma or EquivalentProficiency in One Site preferredMinimum of one year property management experience preferredExperience in affordable housing, Tax Credit, HUD and/or Rural Development preferredPhysical Demands:Must be able to access all areas of the propertys grounds and structures, including multilevel structures, with or without the aid of an elevatorWork with a computer for a minimum of 7 hours daily either standing or sittingProvide a welcoming office environment for potential residentsOpen the model apartment for tours and complete daily inspections of the tour route and model for appropriate curb appealEffectively communicate with applicants, residents, vendors and supervisors in e-mail, by phone, or in person regarding day to day operations of the property.